Simplifing the booking process on ixigo

The challenge is:

You are a PM for an online ticket booking platform called ixigo in India, and customers have been complaining about the lengthy and complex ticket booking process on the platform on their mobile app. How would you simplify the booking process and make it more user-friendly to enhance customer experience and increase bookings?

Deliverables:

1. User journey
2. Problems in current user journey
3. Flow and messaging improvements to solve this problem
4. Extra points for design mocks to convey your solution 🥳