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Apprentice- Product Management at Five9

NEW
Location
Bengaluru, Karnataka, India
Job type
Full time
Posted 1 day ago
Description

About the job

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.


Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.


About The Role


We are looking for a high-potential Product Manager Apprentice to join our Product Management team working on next-generation Contact Center as a Service (CCaaS) platforms. This role is designed for early-career professionals who are passionate about building enterprise SaaS products and want hands-on exposure to AI-driven customer experience technologies and modern cloud-native architectures.


As a Product Manager Apprentice, you will work closely with Product Managers, Engineering, UX, Data Science, and GTM teams to define, build, and scale features across our CCaaS product lines — including AI-powered voice, digital, analytics, automation, workforce management and integrations platforms.


This is a learning-intensive role that provides real ownership, structured mentorship, and exposure to the full product lifecycle in a fast-growing SaaS environment.


Key Responsibilities


Product Discovery & Strategy Support


  • Assist in researching customer problems across contact center domains such as Inbound, outbound campaigns, agent experience, AI automation, analytics, Quality Management, Workforce Management, and integrations
  • Analyze market trends in CCaaS, AI in CX, cloud communications, and SaaS platforms
  • Support product managers in defining product vision, value propositions, and roadmap priorities


AI & Data-Driven Product Development


  • Work with AI/ML teams on features involving speech-to-text, NLP, LLMs, conversation intelligence, automation, and predictive analytics
  • Help translate AI capabilities into real-world customer use cases and measurable business outcomes
  • Contribute to defining product requirements for AI-enabled workflows and decisioning systems


Requirements & Delivery Execution


  • Assist in creating Product Requirement Documents (PRDs), user stories, and acceptance criteria
  • Work closely with engineering teams using Agile/Scrum methodologies to support sprint planning, backlog grooming, and release execution
  • Participate in feature demos, UAT coordination, and release readiness activities


Modern SaaS Platform Exposure


  • Gain hands-on experience with cloud-native, multi-tenant SaaS architectures, APIs, microservices, security, and scalability concepts
  • Support integration initiatives across CRM platforms (e.g., Salesforce), CPaaS providers, and enterprise ecosystems


Customer & Stakeholder Engagement


  • Join customer calls, usability sessions, and beta programs to capture feedback and validate product direction
  • Support preparation of product documentation, internal enablement, and launch materials


What You Will Learn


  • How enterprise CCaaS platforms are built and scaled
  • How AI is productized — from model capability to customer value
  • How to balance customer needs, technology constraints, and business strategy
  • How modern SaaS companies execute product management at scale


Eligibility & Qualifications


  • Bachelor’s degree in Engineering or Computer Science (or related technical discipline)
  • Strong interest in Product Management, SaaS platforms, AI technologies, and cloud computing
  • Basic understanding of software development concepts, APIs, and web technologies
  • Familiarity with Agile development practices is a plus


Desired Skills & Attributes


  • Strong analytical and problem-solving mindset
  • Excellent communication and structured thinking skills
  • Curiosity about AI, data platforms, and digital customer experience technologies
  • Ability to work cross-functionally with engineering, design, and business teams
  • Entrepreneurial mindset with a bias for action and learning


Career Path


This apprenticeship is designed to develop future Associate Product Owners , Associate Product Managers and Product Managers. High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas.


Why Join Us


  • Work on a market-leading CCaaS platform from Five9 shaping the future of customer experience
  • Get early exposure to AI-first product development in a real enterprise environment
  • Structured mentorship from experienced product leaders
  • Opportunity to grow rapidly in one of the fastest-growing technology domains


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.


View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.


Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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Why Work at Five9

Choosing where to start or further develop your career can be one of the most significant decisions you'll make. Five9 stands out as a premier choice, especially for those interested in exciting opportunities like the "Apprentice- Product Management at Five9" role. With its global presence and sterling reputation in the field of intelligent cloud software, Five9 offers a workplace that is both innovative and collaborative. Employees at Five9 benefit from a company culture that values creativity, forward-thinking, and a commitment to shaping a brighter future in cloud technology.

At Five9, you are not just an employee; you are part of a community that is dedicated to revolutionizing the customer experience. The company prides itself on empowering its team members to bring their ideas to the table, fostering an environment where new concepts are encouraged and developed. The continual professional development opportunities provided ensure that each employee, regardless of their position, can grow their skills and expand their horizons. Whether you are just starting your career or looking to refine your expertise, Five9 offers the support and resources needed to succeed.

What’s it like to Work at Five9

Life at Five9 is marked by a distinctive blend of challenges and rewards. Working out of its dynamic Bengaluru, Karnataka office, employees contribute to cutting-edge projects that have a meaningful impact on the industry. As a junior level, full-time employee, you'll be part of a diverse team, which boasts a wealth of knowledge and experience and is always willing to lend a helping hand. The open-office environment encourages interaction and collaboration, providing a platform for innovative ideas to flourish.

Employees at Five9 regularly voice their appreciation for the clear communication channels that exist across different levels of the company. Team members are kept informed and involved, ensuring that everyone is aligned with the company’s mission and objectives. This accessibility to upper management fosters a sense of unity and shared purpose, making Five9 not just a place to work, but a place to thrive and make a difference.

What’s it like to Work as an Apprentice- Product Management at Five9

As an Apprentice- Product Management at Five9, you will play a pivotal role in the product lifecycle. This role provides an exceptional learning experience and a chance to contribute to meaningful projects alongside seasoned professionals. As an apprentice, you’ll gain hands-on experience in various aspects of product management, including strategy development, market research, usability testing, and product launch planning.

The mentor-mentee culture at Five9 ensures personalized learning paths that suit your skills and career aspirations. You will have the opportunity to work closely with cross-functional teams, engaging with engineering, marketing, sales, and customer success departments. Your contributions will directly impact the development of features and products that align with customer needs and market trends, offering unparalleled insight into the world of product management.

Apprentice- Product Management Interview Questions at Five9

Interviewing for the Apprentice- Product Management position at Five9 can be an exciting process, designed to assess not just your technical skills but also your fit within the company culture. Candidates can expect questions that explore their understanding of the product management field, such as “How do you identify a product’s target market?” or “Can you provide an example of how you have managed a project from concept to execution?”

Behavioral questions are also common, and may include “Describe a time when you overcame a challenge within a team setting,” or “How do you prioritize tasks when facing tight deadlines?” These questions aim to gauge your problem-solving abilities and your capability to work effectively with others. Being prepared to articulate your thought process and showcase past experiences related to the product management domain will be beneficial.

Apprentice- Product Management Interview Preparation at Five9

Preparing for an interview at Five9 involves thorough research and a solid understanding of both the company and the role of an apprentice in product management. Begin by familiarizing yourself with Five9’s products, services, and market positioning. Understanding the company’s mission and vision will provide valuable context during discussions.

Practicing common interview questions and mock interviews can be advantageous. Focus on clearly communicating your ideas and experiences, and ensure you’re well-versed in industry trends and terminologies. Reflecting on times when you displayed skills relevant to product management, such as collaboration, leadership, and analytical thinking, will help convey your qualifications and eagerness to join Five9’s team.

Apprentice- Product Management Interview Tips at Five9

Approaching your interview confidently is key. Remember to articulate your experiences and how they align with the role's requirements. Express genuine interest in the product management discipline and in Five9 as a company. Being proactive in showcasing your passion for innovation, customer satisfaction, and technological advancements will set you apart.

Listen attentively to the interviewers’ questions and take a moment to provide thoughtful, structured responses. It’s also encouraged to ask insightful questions about the company culture, team dynamics, and career growth opportunities. This not only demonstrates your enthusiasm but also your willingness to invest in a long-term career with Five9.