This policy explains how payments, refunds, and cohort transfers work for everything you purchase from Airtribe. Please read it carefully; it governs all products, services, programs, courses, and workshops purchased from us.

Workshops are short, seat-limited engagements, and our teams plan them around confirmed registrations. For this reason, we are unable to offer refunds or credits on payments made toward workshops.

Every cohort is planned around a committed group of learners, with seats, mentors, and support allocated well in advance. Because of this, program and course fees are non-refundable once you enroll. This applies to all amounts paid toward a program, including registration fees, booking amounts, part-payments, and installments.

We encourage you to consider your schedule and commitment carefully before enrolling. If you have questions before making a payment, or if your plans change after you enroll, write to us at support@airtribe.live. In many cases, a transfer to a later cohort (see Cohort transfers below) is the better path.

You may request to transfer your enrollment to a subsequent cohort of the same program. Transfers are subject to seat availability and Airtribe's approval, and an administrative fee will apply, as communicated to you at the time of the transfer. The applicable fee may depend on how far your current cohort has progressed when you request the transfer.

Some programs let you reserve a seat or unlock an offer by paying a small booking or token amount. Booking and token amounts are non-refundable. When you complete your enrollment, the amount you have paid is adjusted against your program fee. If you choose not to enroll, the booking amount is not refunded.

EMI plans cannot be cancelled once set up.

If your fee is financed through an EMI plan or a loan from one of our financing partners, your repayment obligations to the financing partner are governed by your agreement with them. Choosing an EMI or financing option does not change this refund policy, and the full program fee remains payable regardless of the payment method chosen.

Access to the program, dashboard, and related services is contingent on timely clearance of all dues. If any installment, part-payment, or outstanding balance is not cleared by its due date, Airtribe may suspend or revoke your access to the program, dashboard, and services until the outstanding amount is paid in full.

Access will be restored once all outstanding dues are cleared. Certificates and other completion documents may also be withheld until all dues are cleared. Suspension or revocation of access does not waive your obligation to pay any dues owed, which remain payable in full.

If Airtribe cancels a cohort you have enrolled in, we will offer you a seat in a subsequent cohort of the same program, or in another program of equivalent value. If we are unable to offer an alternative, or if no alternative commences within 90 days of your original start date, you will receive a full refund of the amounts paid for that program.

A change in schedule or start date is not a cancellation. Where a cohort is delayed, your enrollment carries forward to the revised start date.

Where a refund is due under this policy, it will be processed to your original payment method within 5–7 business days of approval by our payment gateway partners (Razorpay and Stripe). Your bank or card issuer may take additional time to reflect the credit.

 

If you have any questions about our refund policy, please contact us by email at support@airtribe.live