Associate Product Manager at Rezo.ai

About Us: We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs. Problem we are solving: In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction. Job Summary: We are looking for an enthusiastic Associate Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company's vision and strategy. Responsibilities: - Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth - Create buy-in for the product vision both internally and with key external partners - Develop product pricing and positioning strategies - Translate product strategy into detailed requirements and prototypes - Scope and prioritize activities based on business and customer impact - Work closely with engineering teams to deliver with quick time-to-market and optimal resources - Drive product launches including working with public relations team, executives, and other product management team members - Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed - Act as a product evangelist to build awareness and understanding - Represent the company by visiting customers to solicit feedback on company products and services Skills Required: - Master's from Tier 1/2 College with a proven work experience of 1-2 years in product management across B2B/ SaaS domain. - Proven track record of managing all aspects of a successful product throughout its lifecycle - Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management - Good technical background with understanding and/or hands-on experience in software development and web technologies. - Good to have experience working in Collection. - Strong problem solving skills and willingness to roll up one's sleeves to get the job - Skilled at working effectively with cross functional teams in a matrix organization - Excellent written and verbal communication skills Life at Rezo.AI: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings. A highly inclusive work culture that promotes a relaxed, creative, and productive environment. Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance. Go on company-sponsored offsites and blow off steam with your work buddies. Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves) Why Us? We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.