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Principal Product Manager, AI at SaaS Labs

NEW

Location

Bengaluru, Karnataka, India

Job type

Full time

Posted 1 day ago

Description

About the job

Why this role exists

Most AI product teams are busy shipping features. We're building JustCall's AI organization to ship outcomes - creating AI experiences customers trust, adopt, and rely on every day.

We are hiring a Principal Product Manager, AI to own the product strategy and execution behind JustCall's AI native communication platform - anchored on our AI Voice Agent (AIVA), AI Conversation Intelligence and the next products we ship on the path to an intelligent, omnichannel communication OS.

This is a senior, deeply hands-on product leadership role. You'll define the product vision, shape the roadmap and partner closely with Engineering, Design, and AI leadership to ship AI experiences that customers actually trust. You'll obsess over user problems, AI quality and the unit economics of voice. You'll be in the prompts, the evals and customer calls as much as you are in the strategy decks.

What you'll actually do

Own product strategy and roadmap for JustCall's AI portfolio - AI Voice Agent (AIVA), AI Conversation Intelligence and the next AI native products we ship.
Translate customer problems into sharp product bets. Stay close to customers - listen to real calls, sit in on rollouts, run discovery sessions and turn what you hear into product decisions.
Partner deeply with Engineering and AI leadership on architecture tradeoffs, model selection, eval frameworks and the build-vs-buy-vs-partner calls that shape the AI stack.
Define and own the quality bar for AI experiences - what "good" looks like for accuracy, latency, hallucination and customer trust
Drive go-to-market alongside Marketing, Sales, and Customer Success - pricing, packaging, positioning and enablement for AI products.

What we're looking for

7+ years of product management experience in SaaS, AI/ML, or platform products - with a track record of owning complex, customer-facing products end to end.
Proven experience shipping AI-powered products at scale - agentic systems, LLM applications, etc.
Strong awareness of the AI ecosystem, including emerging models, platforms, startups and product launches. Stays current on industry developments and can translate advances in AI into meaningful product opportunities and competitive advantage.
Strong technical fluency - you can hold your own with engineers on model selection, RAG architectures, eval frameworks, prompting strategies, latency tradeoffs, etc.
A bias toward being in the product - you read traces, write prompts, test agent flows, and demo the work yourself.
Deep customer empathy - you have sat with users, listened to real calls, and translated messy signals into sharp product decisions.
Operational rigor - you ship measurable improvements in quality, adoption, and retention. Excellent judgment on when to go deep, when to delegate, and when to push back.
Comfortable in fast-moving environments where the AI capabilities shift monthly and ambiguity is the default.

Edges that help

You've worked in adjacent spaces - CCaaS, CPaaS, CRM, sales engagement, or conversation intelligence and understand how reps, managers, and ops teams actually work.
You've navigated a platform transition from legacy SaaS to AI-native and know what it takes to drive that shift across product, engineering, and GTM.
You have founder instincts - you've operated lean, made fast calls, and owned the outcome.
You've shipped voice or telephony products and understand the hard problems - latency, turn taking, multilingual handling, real time orchestration.

How we work

Outcomes over output. We measure product impact by retention curves, revenue influence, and customer trust - not features shipped.
High ownership from day one - you'll shape the product org, not inherit a finished one.
Fast cycles, real ambiguity, and the expectation that you bring a sharp point of view and move quickly on it.
Competitive pay tied to the product vision you set and the impact you drive.

The bigger picture

JustCall is SaaS Labs' flagship product - used by 6,000+ businesses across 70+ countries to run their customer conversations. We're backed by Peak XV and Base10 Partners, have crossed $40M ARR, and are building toward $100M with the team, the product, and the infrastructure to get there.

If this is the role you've been waiting to find - let's talk.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to making hiring or any employment decision regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

SaaS Labs

saaslabs.co

101-500

‘Apply now’ takes you to the job application page after a quick sign-in

AI-First Product Management

Next batch starts on 24 Jul

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SaaS Labs

saaslabs.co

101-500

‘Apply now’ takes you to the job application page after a quick sign-in

Tap to Apply

Frequently Asked Questions

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Why Work at SaaS Labs

SaaS Labs stands as a beacon of innovation and excellence in the ever-evolving tech industry, particularly in the software as a service (SaaS) domain. If you are seeking a workplace that challenges norms and inspires growth, SaaS Labs is the ideal choice. The company prides itself on being a dynamic environment where creativity and innovation are not only encouraged but celebrated, fostering a culture that is conducive to professional growth and personal satisfaction.

At SaaS Labs, you are surrounded by a group of talented individuals who are passionate about what they do. Collaboration and team spirit are core values here, as employees work together to overcome challenges and create groundbreaking solutions. The company offers numerous opportunities for learning and advancement, ensuring that your career doesn’t just progress, but thrives. With a diverse portfolio of products and a global presence, SaaS Labs provides a platform for its employees to make a substantial impact in the tech world.

Moreover, SaaS Labs is committed to maintaining a healthy work-life balance, recognizing that the well-being of its employees is crucial to the company's success. Comprehensive health benefits, flexible working hours, and opportunities for remote work are some of the perks that highlight the company’s dedication to employee satisfaction. At SaaS Labs, you are not just part of a company; you are part of a forward-thinking community that values innovation, integrity, and inclusivity.

What's it Like to Work at SaaS Labs

Working at SaaS Labs is characterized by an engaging and vibrant atmosphere where every day brings something new. Employees find themselves immersed in a culture that champions innovation and continuous improvement. As a hub for technological advancement, SaaS Labs offers its employees the tools and resources they need to expand their skillsets and explore new areas of interest. The organization values open communication and transparency, ensuring that every voice is heard and every opinion is valued.

The supportive work environment is powered by a sense of trust and empowerment, allowing employees to take initiative and ownership of their projects. This autonomy is guided by thoughtful leadership that is both accessible and inspirational. Mentorship programs are available to ensure that employees have the guidance they need to navigate their career paths successfully. It's this combination of autonomy and support that makes SaaS Labs a truly exciting place to work.

What's it Like to Work as a Principal Product Manager, AI at SaaS Labs

As a Principal Product Manager, AI at SaaS Labs, you will find yourself at the forefront of technological innovation in artificial intelligence. Your role is pivotal in leading the AI product strategy and bringing transformative solutions to the market. You’ll be working closely with cross-functional teams, including engineering, data science, and UX design, to drive product innovation and ensure that SaaS Labs remains a leader in AI-driven solutions.

The position requires a strategic mindset coupled with an in-depth understanding of AI technologies. You will have the opportunity to shape the future of AI products at SaaS Labs by identifying market needs, defining product vision, and guiding every phase of product development. One of the most exciting aspects of this role is the ability to see your vision come to life and witness firsthand how it impacts the industry and changes the lives of users.

Your leadership skills will be continuously developed as you mentor junior product managers and spearhead initiatives that push technological boundaries. In an environment that values experimentation and learning, you’ll have ample opportunity to take risks and explore innovative ideas. Working as a Principal Product Manager, AI at SaaS Labs truly means being at the cutting edge of the AI revolution.

Principal Product Manager, AI Interview Questions at SaaS Labs

The interview process for the Principal Product Manager, AI at SaaS Labs is designed to assess not only your technical competencies but also your strategic thinking and leadership capabilities. Some potential interview questions you might encounter include:

How do you approach the development and execution of a product roadmap for AI products?
Can you describe a time when you successfully led a cross-functional team in a complex project? What were the key challenges?
Explain a trend in AI technology that you believe will have a significant impact on product development in the coming years.
How do you prioritize features when there are conflicting demands from stakeholders?
Describe your approach to user research and how it influences product design and functionality.

Principal Product Manager, AI Interview Preparation at SaaS Labs

Preparation for the interview begins with a solid understanding of SaaS Labs and its culture. Be well-versed in the company's AI product offerings and recent innovations. Research industry trends to discuss their implications on product management effectively.

Understand the core competencies required for the role including leadership, AI technology literacy, and strategic planning. Prepare examples that showcase your experience and achievements in similar roles, focusing on collaboration, decision-making, and problem-solving skills. Reviewing AI case studies and brushing up on technical knowledge will be beneficial.

Principal Product Manager, AI Interview Tips at SaaS Labs

Highlight Leadership and Vision: Show how your leadership has driven success in AI product management. Clearly articulate your vision for AI innovation.
Focus on Collaboration: Emphasize your experience in working with cross-functional teams and building consensus among diverse stakeholders.
Value Data-Driven Decisions: Illustrate how data and user feedback influence your product decisions.
Showcase Technical Knowledge: Demonstrate your understanding of AI principles, technologies, and their application in product development.
Communicate Effectively: Ensure your responses are clear, concise, and aligned with SaaS Labs' mission and values.

In conclusion, securing a position as a Principal Product Manager, AI at SaaS Labs can be a transformative step in your career, offering opportunities for personal growth, professional development, and pioneering product innovation in the AI domain.