💼

Product Management Intern at Graphy Inc

NEW
Location
Bengaluru
Job type
Internship
Posted 1 day ago
Description

About the job


Intern – Product Management and Operations


Position Overview:

We’re looking for a Product Management/Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development.

About the Role

As a Product Operations Intern, you will work closely with both Product and Customer Support to improve product experience and customer satisfaction. The role involves data analysis, process improvement, and cross-functional collaboration, giving you hands-on exposure to the full product lifecycle.


Key Responsibilities:

  • Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests.
  • Document customer feedback and product issues for the Product team.
  • Help develop and optimize processes for sharing customer insights with Product.
  • Assist in organizing and documenting product updates for Customer Support.
  • Support creation of internal knowledge base articles on new features and product changes.
  • Represent the voice of the customer in cross-functional meetings.
  • Track and measure the impact of product changes on support ticket volume and customer satisfaction.


Required Qualifications:

  • Currently pursuing a Bachelor’s degree in Business, Computer Science, Information Systems, or related field.
  • Strong analytical skills with great attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to simplify complex information into clear, actionable insights.
  • Basic understanding of product development and customer support workflows.
  • Strong organizational skills with the ability to manage multiple priorities.


Good to Have:

  • Previous internship or experience in customer support, product management, or operations.
  • Familiarity with ticket management systems (e.g., Zendesk, Freshdesk, Zoho, Intercom).
  • Basic SQL knowledge.
  • Experience with project management tools (e.g., Jira, Asana).


What We Offer:

  • Hands-on experience in product operations and customer experience.
  • Mentorship from experienced Product and Customer Support professionals.
  • Exposure to real-world product development processes.
  • Opportunity to impact product decisions through data-driven insights.
  • Collaborative, cross-functional work environment.
  • Structured internship program with clear learning objectives.
  • Compensation will be 20K as stipend.


Duration:

6 months, On site.


Location:

Unacademy Head Office, Domlur, Bangalore, India.


Requirements added by the job poster

• Bachelor's Degree

• Commute to this job’s location

• Working in an onsite setting

• 1+ years of work experience with SQL


Graphy Inc
graphy.com
101-500
Become an exceptional Product Manager!
AI-First Product Management
Next batch starts on 24 Oct
Always stay in the know!
Join our community and stay notified of latest job opportunities.
Graphy Inc
graphy.com
101-500
Tap to Apply

Frequently Asked Questions

What is the role of a Product Management Intern at Graphy Inc?
Chevron down
Where is the Product Management Intern position based?
Chevron down
What type of internship is offered for the Product Management Intern role at Graphy Inc?
Chevron down
Does the Product Management Intern position at Graphy Inc have specific salary details?
Chevron down
How can I apply for the Product Management Intern role at Graphy Inc?
Chevron down
What department does the Product Management Intern role at Graphy Inc belong to?
Chevron down
Are there any experience requirements for the Product Management Intern position at Graphy Inc?
Chevron down
What is the size of the company offering the Product Management Intern position?
Chevron down

Why work at Graphy Inc

Graphy Inc is a dynamic and innovative technology company known for its forward-thinking approach and commitment to excellence. Located in the bustling tech hub of Bengaluru, Graphy Inc offers a vibrant and collaborative workplace where creativity and expertise come together to solve challenging problems and deliver cutting-edge solutions. Working at Graphy Inc means being part of a diverse team that values inclusivity, creativity, and the drive to push boundaries in the tech industry. Employees at Graphy Inc enjoy a supportive environment that fosters professional growth and encourages continuous learning. Whether it's through mentorship programs, access to the latest tools and technologies, or opportunities to contribute to exciting projects, Graphy Inc is dedicated to supporting the career development of its team members.

What's it like to work at Graphy Inc

At Graphy Inc, employees experience a culture of collaboration and innovation. The company promotes a healthy work-life balance, understanding that happy and well-rested employees are more productive and creative. The atmosphere at Graphy Inc is one of enthusiasm and mutual respect, where every voice is heard, and new ideas are always welcome. Team members have the opportunity to work alongside experienced professionals in a variety of fields, providing a rich environment for professional development. Graphy Inc takes pride in its inclusive workplace, where diversity of thought and background is celebrated, and all employees are encouraged to bring their authentic selves to work.

What's it like to work as a Product Management Intern at Graphy Inc

As a Product Management Intern at Graphy Inc, you will embark on an enriching journey into the world of product development and management. Interns are given the opportunity to work on real projects that have a meaningful impact on the company's success. You will collaborate closely with cross-functional teams, including engineering, design, and marketing, to bring products to life. Through hands-on experience, you will learn the intricacies of product lifecycle management, from ideation to launch. Mentorship from seasoned product managers will guide you through the process, providing insights and advice to help you grow into a proficient product management professional. The internship at Graphy Inc is not just about learning the technicalities of product management, but also about developing key skills such as leadership, problem-solving, and communication.

Product Management Intern interview questions at Graphy Inc

Interviewing for a Product Management Intern position at Graphy Inc typically involves questions designed to assess your problem-solving abilities, analytical skills, and fit with the company culture. Some sample questions you might encounter include:

  • Can you tell us about a time you solved a complex problem?
  • How do you prioritize tasks when managing multiple projects?
  • Describe a product you were passionate about and what made it stand out.
  • How do you handle feedback and criticism in a team setting?
  • Are you familiar with any product management tools or methodologies?
  • How would you approach understanding and defining user needs?

These questions are aimed at understanding your thought process, your ability to work as part of a team, and your passion for product management.

Product Management Intern interview preparation at Graphy Inc

Preparing for a Product Management Intern interview at Graphy Inc involves understanding the company's values, products, and the tech industry as a whole. Start by researching Graphy Inc’s latest projects, mission statement, and any available information about the team you’ll be working with. Brush up on industry trends and basic product management principles. It's helpful to familiarize yourself with popular product management tools, as well as agile and lean methodologies. Practice answering common product management questions and consider how your experiences and skills align with the role. Demonstrating a good understanding of Graphy Inc's culture and objectives can distinguish you as a well-prepared candidate during the interview.

Product Management Intern interview tips at Graphy Inc

  1. Research and Understand the Company: Gain insight into Graphy Inc’s products, culture, and mission. Understanding the company’s goals and how they align with your career aspirations can make a significant impression.

  2. Showcase Your Analytical and Problem-Solving Skills: Be prepared with examples of how you have solved problems or contributed to project success in the past. Demonstrating critical thinking skills is crucial for a product management role.

  3. Communicate Clearly and Confidently: Express your ideas in a clear and articulate manner. Product management relies heavily on communication across various teams.

  4. Understand Product Management Fundamentals: Familiarize yourself with core concepts such as product lifecycle, user personas, and market research. Having this foundational knowledge will support your answers during technical questions.

  5. Ask Insightful Questions: Prepare thoughtful questions for your interviewers to demonstrate your genuine interest in the role and the company. Questions about team structure, product strategies, or company culture show you're thinking critically about how you can contribute.

By following these tips and preparing thoroughly, you'll position yourself as a promising candidate for the Product Management Intern role at Graphy Inc.