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Product Manager - AI at Airtel Digital

Location
Gurugram
Job type
Full time
Posted on 09 May
Description

What You’ll Do

Lead and contribute to AI-Powered Product Strategy

  • Define product vision and strategy for AI-led initiatives that enhance productivity, automate decisions, and personalise user interactions across Airtel platforms.

Translate Business Problems into AI Opportunities

  • Partner with operations, engineering, and data science to surface high-leverage AI use cases across workforce management, customer experience, and process automation.

Build & Scale ML-Driven Products

  • Define data product requirements, work closely with ML engineers to develop models, and integrate intelligent workflows that continuously learn and adapt.

Own Product Execution End-to-End

  • Drive roadmaps, lead cross-functional teams, launch MVPs, iterate based on real-world feedback, and scale solutions with measurable ROI.


What You Need to be Successful

  • Influential Communication - Craft clarity from complexity. You can tailor messages for execs, engineers, and field teams alike—translating AI into business value.
  • Strategic Prioritisation - Balance business urgency with technical feasibility. You can decide what not to build, and defend those decisions with data and a narrative
  • Systems Thinking - You can sees the big picture —how decisions in one area ripple across the business, tech stack, and user experience.
  • High Ownership & Accountability - Operate with a founder mindset. You don't wait for direction — you can rally teams, removes blockers, deal with tough stakeholders and drives outcomes.
  • Adaptability - You thrive in ambiguity and pivot quickly without losing sight of long-term vision—key in fast-moving digital organizations.


Skills You'll Need

AI / ML Fundamentals

  • Understanding of ML model types: Supervised, unsupervised, reinforcement learning
  • Common algorithms: Linear/logistic regression, decision trees, clustering, neural networks
  • Model lifecycle: Training, validation, testing, tuning, deployment, monitoring
  • Understanding of LLMs, transformers, diffusion models, vector search, etc.
  • Familiarity with GenAI product architecture: Retrieval-Augmented Generation (RAG), prompt tuning, fine-tuning
  • Awareness of real-time personalization, recommendation systems, ranking algorithms, etc


Data Fluency

  • Understanding Data pipelines
  • Working knowledge of SQL and Python for analysis
  • Understanding of data annotation, labeling, and versioning
  • Ability to define data requirements and assess data readiness


AI Product Development

  • Defining ML problem scope: Classification vs. regression vs. ranking vs. generation
  • Model evaluation metrics: Precision, recall, etc.
  • A/B testing & online experimentation for ML-driven experiences


ML Infrastructure Awareness

Know what it takes to make things work and happen.

  • Model deployment techniques: Batch vs real-time inference, APIs, model serving
  • Monitoring & drift detection: How to ensure models continue performing over time
  • Familiarity with ML platforms/tools: TensorFlow, PyTorch, Hugging Face, Vertex AI, SageMaker, etc. (at a product level)
  • Understanding latency, cost, and resource implications of ML choices


AI Ethics & Safety

We care deeply about our customers, their privacy and compliance to regulation.

  • Understand Bias and fairness in models: How to detect and mitigate them
  • Explainability & transparency: Importance for user trust and regulation
  • Privacy & security: Understanding implications of sensitive or PII data in AI
  • Alignment and guardrails in generative AI systems


Preferred Qualifications

  • Experienced Machine Learning/Artificial Intelligence PMs
  • Experience building 0-1 products, scaled platforms/ecosystem products, or ecommerce
  • Bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics
  • Masters degree in Business
Airtel Digital
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AI-First Product Management
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Frequently Asked Questions

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Why Work at Airtel Digital

Airtel Digital is a unique and exciting place to work, especially for professionals aiming to drive innovation and make a difference in the telecommunications and digital space. As a leader in digital transformation, Airtel Digital offers opportunities that balance the innovation of a tech startup with the resources and stability of a major corporation. Here are a few reasons why pursuing a career at Airtel Digital is advantageous:

  1. Innovative Culture:

    • Airtel Digital promotes an innovative culture where experimentation is encouraged, and creativity is rewarded. As a Product Manager focusing on AI, you'll have the freedom to explore cutting-edge technologies and contribute to breakthroughs in digital experiences.
  2. Impactful Projects:

    • Working at Airtel Digital means engaging in projects that impact millions of users. From developing smarter AI-driven solutions to enhancing customer experiences, your work will influence the way users interact with digital services across the globe.
  3. Career Growth:

    • At Airtel Digital, career advancement is a priority. With structured guidance, mentorship programs, and continuous learning opportunities, Airtel Digital ensures that employees have the pathways to grow within the organization.
  4. Diverse Work Environment:

    • Diversification is at the core of Airtel's workforce, bringing together talented individuals from various backgrounds and expertise, ultimately fostering a rich collaborative environment that is both professional and inclusive.
  5. Employee Benefits:

    • Alongside competitive salaries, Airtel Digital provides a comprehensive benefits package that includes health insurance, wellness programs, and retirement savings plans.

What's It Like to Work at Airtel Digital

Working at Airtel Digital is an opportunity to be part of a progressive digital ecosystem. The environment is dynamic and fast-paced, offering employees a chance to be at the forefront of technological advancements and innovations.

  • Collaborative Culture:

    • Collaboration is pivotal at Airtel Digital, where cross-functional teams work together to design, develop, and deploy digital solutions. Regular brainstorming sessions and team workshops foster a collaborative atmosphere.
  • Work-Life Balance:

    • Airtel Digital values the well-being of its employees, promoting a healthy work-life balance through flexible work schedules and remote working options, ensuring productivity without compromising personal time.
  • Leadership and Innovation:

    • The leadership at Airtel Digital is forward-thinking, constantly seeking ways to integrate the latest technologies and improve existing processes. This open-mindedness provides room for experimentation and adopting innovative practices.
  • Recognition and Rewards:

    • Recognizing excellence is a part of Airtel Digital's work culture. Employees are awarded and acknowledged for their achievements and contributions, motivating them to continue striving for excellence.

What's It Like to Work as a Product Manager - AI at Airtel Digital

As a Product Manager - AI at Airtel Digital, you will manage the lifecycle of AI-driven products and services. Your role is pivotal in shaping the future of digital experiences:

  • Strategic Leadership:

    • As a Product Manager, you'll lead the strategy, development, and execution of AI products. You'll define product vision, gather and prioritize requirements, and work closely with engineering, design, and sales teams.
  • Innovation in AI:

    • You will work on state-of-the-art AI technologies that transform how Airtel delivers value to customers. From enhancing user personalization features to streamlining operations, the scope of innovation is vast.
  • Customer-Centric Approach:

    • A key focus area is understanding customer needs and translating them into product features that improve user satisfaction and engagement, ensuring the solutions provided are both effective and efficient.
  • Data-Driven Decision Making:

    • You will need to analyze market trends, user data, and competitor insights to make informed decisions that align with business goals and drive user engagement and satisfaction.

Product Manager - AI Interview Questions at Airtel Digital

Preparing for an interview at Airtel Digital for a Product Manager - AI position involves understanding their values and business approach. Here are some potential interview questions:

  1. Technical Knowledge:

    • "Can you explain your experience with AI technologies and how you have implemented them in past projects?"
  2. Product Strategy:

    • "How would you develop a product roadmap for an AI-driven digital service at Airtel Digital?"
  3. Problem-Solving:

    • "Describe a complex problem you solved in a past role and the steps you took to resolve it."
  4. Customer Focus:

    • "How do you gather and utilize customer feedback to improve AI products?"
  5. Market Analysis:

    • "How do you keep up with trends in AI and integrate them into your product strategies?"
  6. Collaboration:

    • "Give an example of how you have worked with cross-functional teams to develop a product."

Product Manager - AI Interview Preparation at Airtel Digital

To ace your interview at Airtel Digital for the Product Manager - AI role, preparation is key. Here's how you can prepare effectively:

  • Understand the Industry:

    • Research the latest trends in AI and how they're applied in the telecommunications and digital domains. Understand Airtel's market position and competitors.
  • Study Airtel Digital’s Products:

    • Get familiar with Airtel Digital's current product offerings, especially those relating to AI. This will give you insights into their product strategy and areas for growth.
  • Refine Your Pitch:

    • Be prepared to discuss your past experience and how it aligns with the job description. Highlight your strategic thinking and problem-solving skills.
  • Mock Interviews:

    • Practice answering potential questions with friends or mentors from the industry. Focus on behavioral questions as well to highlight your leadership and collaborative skills.
  • Portfolio Preparation:

    • Prepare case studies or a portfolio of work that showcases your experience and successes with AI products, being mindful to highlight your role and contributions.

Product Manager - AI Interview Tips at Airtel Digital

Here are some tips to help you succeed in your interview for a Product Manager - AI role at Airtel Digital:

  1. Communicate Clearly:

    • Be concise and articulate about your ideas and experiences. Clearly demonstrate your thought process and decision-making skills.
  2. Focus on Achievements:

    • Highlight your key achievements in past roles, specifically those related to AI products. Use metrics to showcase the impact of your work.
  3. Showcase Your Passion:

    • Demonstrate your enthusiasm for AI and digital technologies. Being passionate about the field can set you apart from other candidates.
  4. Ask Insightful Questions:

    • During the interview, ask questions that show your interest in Airtel’s strategic goals and challenges. It reflects your broader understanding of the business.
  5. Follow-Up:

    • Send a thank-you note post-interview expressing appreciation for the opportunity and reaffirming your interest in the role.

Embarking on a journey as a Product Manager - AI at Airtel Digital offers a fulfilling experience of leadership, innovation, and professional growth, positioning you for success in the evolving landscape of digital technologies.