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Product Manager at Hexnode

NEW
Location
Greater Chennai Area
Job type
Full time
Posted 1 day ago
Description

About the job

About Hexnode


Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.


Role Overview


We are seeking an analytical, customer-obsessed Product Manager (3–5 Years Experience) with a strong background in Product Research and Customer Satisfaction (CSAT/NPS). In this role, you will sit at the intersection of enterprise customer needs, market intelligence, and product execution. You will act as the champion of the end-user, using qualitative research, data analytics, and direct customer feedback to shape the Hexnode product roadmap and ensure our platform remains the most user-centric UEM solution on the market.


Key Responsibilities


Product Research & Strategy


  • Lead continuous product discovery through qualitative user interviews, quantitative surveys, competitive analysis, and usability testing with global IT administrators.
  • Synthesize complex market trends and security/endpoint management requirements into actionable product requirements and detailed PRDs.
  • Translate raw research insights into user personas, customer journey maps, and high-impact feature enhancements.


Customer Satisfaction & Feedback Optimization


  • Own and scale Hexnode’s Voice of Customer (VoC) program, directly connecting customer feedback loops (NPS, CSAT, G2/Capterra reviews, churn analysis) to sprint planning.
  • Partner with Customer Success, Support, and Sales teams to identify major platform friction points, reducing time-to-value and customer churn.
  • Design and manage Beta testing programs to validate feature utility and usability prior to full commercial rollout.


Product Execution & Cross-Functional Leadership


  • Work directly with UX/UI designers and engineering teams in an Agile environment to build intuitive, enterprise-grade workflows.
  • Define and track key product adoption, engagement, and retention metrics using tools like Mixpanel, Amplitude, or Google Analytics.
  • Prioritize the product backlog using frameworks like RICE or Kano to balance strategic feature requests with core usability enhancements.


Required Qualifications


  • 3–5 years of hands-on Product Management experience, specifically within B2B SaaS, enterprise software, cybersecurity, or endpoint management domains.
  • Proven track record in Product Research: Deep experience designing research frameworks, conducting user interviews, running usability tests, and delivering actionable qualitative/quantitative insights.
  • CSAT & Retention Focus: Demonstrated history of directly driving improvements in customer satisfaction metrics (CSAT, NPS) and reducing platform churn through product changes.
  • Strong technical acumen with the ability to understand complex IT workflows, enterprise security, and software architecture.
  • Proficiency with analytics and research tools (Mixpanel, Amplitude, Hotjar, Qualtrics, Jira, Figma).
  • Exceptional communication and presentation skills, with a track record of distilling customer feedback into strategic narratives for executive stakeholders.


Nice to Have


  • Prior experience in Enterprise Mobility Management (EMM), Mobile Device Management (MDM), or Cybersecurity.


Benefits


Comprehensive Healthcare Insurance


Flexible Time Off


Wellness Programs


Generous Leave Policies


Professional Development Opportunities

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Frequently Asked Questions

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Why Work at Hexnode as a Product Manager?

A Product Manager at Hexnode can work on products that help organizations manage and secure their devices. Hexnode is known for unified endpoint management (UEM) software, a category that brings together tools for overseeing endpoints such as computers, phones, tablets, and other connected devices. This gives product work a practical focus: understanding how people use technology at work and shaping software that helps IT teams manage it more effectively.

Product management in this environment may involve balancing several perspectives. IT administrators need products that are reliable and straightforward to operate. Employees expect their devices and applications to work without unnecessary friction. Organizations also consider security, scale, policy enforcement, and the variety of devices they need to support. A Product Manager helps connect these needs to a clear product direction, working with design, engineering, and other teams to turn problems into useful product improvements.

The listed opportunity is a full-time, mid-senior-level Product Manager role in the Greater Chennai Area. That combination may appeal to candidates who want to take ownership of product initiatives while collaborating with colleagues across functions. The job details provided do not specify compensation, required years of experience, or particular responsibilities, so candidates should consult the live posting for the current role scope and application information.

For someone interested in enterprise software, device management, and customer-centered product development, Hexnode may offer a useful setting to explore how software decisions affect real operational workflows. Before applying, consider what kinds of products and customer problems you want to work on, how you approach prioritization, and the examples you can share of bringing a product idea from discovery toward delivery.

What’s It Like to Work at Hexnode?

The day-to-day experience at any company depends on its team, role, and current priorities. The available listing identifies a Product Manager opening at Hexnode in the Greater Chennai Area, but it does not provide detailed information about the company’s working arrangements, benefits, team structure, or culture. Candidates should confirm those details with Hexnode or the recruiter during the application process.

The work itself can be understood in the context of Hexnode’s UEM product area. Products in this category address the challenges organizations face when managing multiple devices, users, operating systems, and security expectations. That means product discussions may involve both high-level questions—such as which customer problem to prioritize—and practical ones, such as how an administrator completes a task or how a feature fits into an existing workflow.

Product Managers commonly collaborate with people in engineering, design, customer-facing functions, and leadership. Depending on the team’s processes, collaboration may include customer research, product planning, feature definition, reviews of design or technical proposals, and tracking the impact of shipped changes. A good working rhythm helps teams understand the problem before committing to a solution, make decisions when information is incomplete, and communicate trade-offs clearly.

Candidates can use the interview process to learn what working at Hexnode looks like in practice. Consider asking how product decisions are made, how teams gather customer feedback, what the Product Manager owns from discovery through launch, and how the company evaluates whether a release has succeeded. Questions about team size, cross-functional partners, communication practices, and the role’s immediate priorities can also help you assess whether the environment suits your working style.

What’s It Like to Work as a Product Manager at Hexnode?

A Product Manager at Hexnode may need to connect customer needs with product direction in a technical, business-to-business software context. The exact responsibilities for this opening are not included in the supplied job details, so the role should not be treated as having a confirmed feature area or specific ownership model. The live job post and conversations with the hiring team are the best sources for those specifics.

In a UEM product context, discovery could mean learning how IT administrators manage devices, enforce policies, support users, and respond to security or operational issues. Product discovery is not simply collecting feature requests. It involves identifying the underlying challenge, understanding how frequently and seriously it occurs, and determining whether solving it supports the product’s broader direction.

Prioritization is another central part of the role. A Product Manager may need to compare customer impact, strategic value, implementation effort, usability, and technical dependencies. These factors can point in different directions. For instance, a highly requested improvement may help a particular workflow, while a foundational change could enable broader product capabilities. The Product Manager’s job is to make the reasoning visible and help the team reach a decision—not to assume that every request should become a feature.

Once a problem is selected, the Product Manager may work with design and engineering to define the desired outcome, clarify scope, and discuss trade-offs. Clear requirements help, but so does leaving room for specialists to contribute their expertise. Strong product collaboration explains what users need to accomplish and why, while encouraging the team to find an effective way to deliver that outcome.

The work may continue after a feature ships. Product Managers often look at customer feedback, product usage, support themes, or other relevant indicators to understand whether a change has delivered value. The right measures depend on the feature and the team’s goals; candidates should ask Hexnode how it defines success for this role.

A mid-senior-level position may also call for confident communication and sound judgment. You may be expected to work through ambiguity, explain decisions to different audiences, and coordinate across teams. Prepare examples that demonstrate how you used evidence, handled disagreement, managed scope, and adapted a plan when new information emerged.

Product Manager Interview Questions at Hexnode

The questions below are practice examples, not confirmed questions from Hexnode’s interview process. They are designed around common Product Manager interview themes and the company’s UEM product context. The actual process and questions may vary.

  1. How do you decide which customer problems to prioritize?
    Explain how you assess the problem’s impact, frequency, strategic relevance, and supporting evidence. Describe how you handle competing needs rather than relying on a single prioritization formula.

  2. How would you improve a device-management workflow for an IT administrator?
    Start by clarifying the user, task, and context. Explain how you would research the workflow, identify friction, explore options, and validate a solution before measuring its impact.

  3. How do you distinguish a customer request from the underlying customer need?
    Share how you ask follow-up questions, investigate the circumstances behind a request, and look for patterns across customers or user types.

  4. Tell us about a product decision you made with incomplete information.
    Describe what was known, what remained uncertain, how you reduced risk, and why you chose a particular path. Include what happened afterward and what you learned.

  5. How do you work with engineering when there are technical constraints?
    Discuss how you understand constraints, explore alternatives, adjust scope, and keep the desired user outcome in view.

  6. How would you evaluate whether a newly launched feature is successful?
    Identify the intended outcome first. Then describe the measures and feedback sources that could show whether users are adopting the feature and receiving value from it.

  7. Tell us about a time you managed disagreement between stakeholders.
    Show how you understood each perspective, brought the discussion back to evidence and goals, and communicated the decision and its trade-offs.

  8. How do you decide whether to improve an existing capability or build something new?
    Explain how you compare current user pain, potential impact, strategic fit, effort, and opportunity cost.

  9. What makes enterprise software easy to use?
    Consider the needs of different user groups, the complexity of their tasks, clarity of information, consistency, and the consequences of errors.

  10. Why are you interested in Hexnode and this Product Manager role?
    Connect your experience and interests to the product category, the role’s confirmed scope, and the problems you would like to help solve. Avoid relying on assumptions about responsibilities that are not in the job description.

Product Manager Interview Preparation at Hexnode

Start by reviewing the live job listing carefully. The information available for this opening confirms a full-time Product Manager role at the mid-senior level in the Greater Chennai Area, but does not specify salary, minimum years of experience, or detailed responsibilities. Note any additional information in the current posting and prepare questions about points that remain unclear.

Next, research Hexnode and the UEM category. Explore publicly available product information, customer-facing materials, and product documentation where available. Focus on understanding the types of device-management problems the product is intended to address. You do not need to become an expert in every technical detail. Instead, be prepared to explain how you would learn about users, define a meaningful problem, and work with technical partners to evaluate possible solutions.

Prepare several structured examples from your experience. Useful topics include prioritizing a roadmap, conducting discovery, launching a feature, responding to customer feedback, changing direction, and resolving a disagreement. For each example, be ready to explain the situation, your specific contribution, the options considered, the decision made, and the outcome. Where possible, include measurable results—but be precise about what you owned and avoid overstating your impact.

It is also helpful to practice a product case exercise. A simple structure is:

  • Clarify the user and the context.
  • Define the problem and the outcome to improve.
  • Identify assumptions and questions that need research.
  • Consider possible solutions and their trade-offs.
  • Explain how you would test or validate the approach.
  • Select measures that would indicate progress.

Keep your answers focused on reasoning. Interviewers may be more interested in how you approach a problem than in a polished feature idea presented too early. Ask clarifying questions, state assumptions, and show how evidence could change your recommendation.

Finally, prepare thoughtful questions for the hiring team. You might ask which product area this role supports, how product teams interact with customers, what decisions the Product Manager owns, how success is evaluated, and what the first few months are expected to involve. These questions can help you understand the opportunity while showing that you are evaluating the role carefully.

Product Manager Interview Tips at Hexnode

  • Use specific examples. Explain your role and decisions rather than speaking only about what “the team” did.
  • Show how you think. Make your assumptions, evidence, and trade-offs clear.
  • Stay user-focused. Connect product choices to the needs and tasks of customers or end users.
  • Balance strategy with execution. Demonstrate that you can connect longer-term direction to practical delivery decisions.
  • Treat technical constraints as part of product work. Show curiosity and a willingness to work with engineering rather than proposing solutions in isolation.
  • Be honest about outcomes. If a project did not meet its original goal, explain what you learned and what you changed.
  • Ask about the actual role. The supplied listing has limited detail, so use the conversation to confirm responsibilities, reporting relationships, and expectations.
  • Keep answers concise but complete. A clear explanation of the problem, your approach, and the result is more effective than an unfocused account.

For candidates researching a Product Manager at Hexnode, the key is to combine thoughtful product judgment with a clear understanding of the customer problem. Review the current job posting, prepare evidence-based examples, and use the interview to learn how the role fits into Hexnode’s product organization.