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Product Manager at Kapture CX

NEW
Location
Bengaluru
Job type
Full time
Posted 1 day ago
Description
About Kapture CX


Kapture CX is an AI-powered, SaaS-based Customer Experience (CX) platform, designed to unify customer interactions and drive business growth. As a Product Manager, you will play a pivotal role in managing the end-to-end development and growth of customer-centric products.


Key Responsibilities


  • Own the product lifecycle from ideation to delivery for key modules of the Kapture CX platform, focusing on market needs and business impact.
  • Develop and execute both short- and long-term product roadmaps aligned with company strategy, collaborating with cross-functional teams (design, engineering, data, customer success).
  • Gather, analyze, and interpret product data, customer behavior, and market trends to drive informed decisions.
  • Prioritize features and enhancements using data-driven frameworks tied to customer feedback, usage analysis, and revenue opportunities.
  • Conduct regular market research and competitor mapping to identify differentiation opportunities.
  • Define product requirements documents (PRDs), user stories, and acceptance criteria for the engineering team; ensure clarity and shared understanding across stakeholders.
  • Lead agile sprint planning and reviews; ensure timely product releases in collaboration with engineering and QA teams.
  • Articulate the product vision internally and externally, acting as a product evangelist with customers, partners, and internal teams.
  • Monitor post-launch adoption, analyze KPIs, and implement improvements for better customer engagement and retention.
  • Facilitate change management and user training to maximize CRM adoption and ROI.

Required Qualifications


  • Bachelor’s degree in Engineering, Computer Science, Business Administration, or a related discipline.
  • 5+ years of experience in SaaS product management, ideally with CRM or CX platforms.
  • Proven ability to define, launch, and iterate successful enterprise-grade SaaS products.
  • Strong analytical skills with familiarity using product analytics and business metrics tools.
  • Proficiency in Agile methodologies (Scrum/Kanban).
  • Experience working cross-functionally in a collaborative, high-performance environment.
  • Excellent communication, stakeholder management, and documentation skills.
  • User-centric mindset and a passion for creating impactful customer experiences.
  • Bonus: Relevant certifications (e.g., CSPO, Pragmatic Marketing) or post-graduate qualifications.


Preferred Attributes


  • Entrepreneurial drive with a bias for action and ownership.
  • Ability to thrive in a rapidly evolving, fast-paced SaaS environment.
  • Demonstrated leadership in mentoring or managing junior product team members.




Kapture CX
kapture.cx
101-500
Become an exceptional Product Manager!
AI-First Product Management
Next batch starts on 14 Nov
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Kapture CX
kapture.cx
101-500
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Frequently Asked Questions

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Why Work at Kapture CX

Kapture CX stands out as a dynamic and progressive company that offers an exceptional work environment and a commitment to innovation within the technology sphere. The company's core focus is on developing cutting-edge solutions in Customer Experience (CX), which makes it a perfect workplace for those passionate about leveraging technology to enhance customer interactions and satisfaction.

With its headquarters in Bengaluru, Kapture CX operates at the heart of India's tech industry, providing its employees with the advantage of being part of a vibrant community filled with learning opportunities, networking possibilities, and exposure to the latest industry trends. Being part of Kapture CX means being part of a team that not only values excellence and a results-driven approach but also places great importance on collaboration, creativity, and professional growth.

The company fosters an inclusive and diverse work culture, promoting an environment where different perspectives can thrive and contribute to innovative problem-solving. Additionally, employees at Kapture CX enjoy competitive compensation packages and benefits that support work-life balance, further enhancing the work experience.

What's It Like to Work at Kapture CX

Working at Kapture CX means immersing oneself in a culture of agility and innovation. The company encourages a start-up mindset where rapid prototyping and dynamic changes are part and parcel of the workday. Employees are empowered to take ownership of their projects and are encouraged to bring fresh, bold ideas to the table.

The office culture reflects a blend of professionalism and camaraderie. There is a strong emphasis on open communication and transparency, which ensures that everyone is aligned with the company's vision and objectives. Regular team-building activities and workshops are organized to foster team spirit and cultivate a sense of belonging among employees.

Moreover, Kapture CX values continuous learning, providing access to a plethora of training programs and resources that help employees stay ahead in their respective fields. Whether through collaborative projects, mentorship opportunities, or participation in industry conferences, there’s never a shortage of growth avenues at Kapture CX.

What's It Like to Work as a Product Manager at Kapture CX

As a Product Manager at Kapture CX, you play a pivotal role in shaping the future of the company's product offerings. In this role, you will work on innovating solutions that redefine how businesses interact with their customers. The position demands strategic insight, as you are responsible for setting the product vision and roadmap in alignment with the overall company strategy.

You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to drive product development from conception to launch. The emphasis is on building products that not only meet client needs but also anticipate future market shifts, ensuring Kapture CX remains a leader in the CX domain.

Product Managers at Kapture CX are given the autonomy to experiment and iterate on product designs, encouraged to back their decisions with data, and to stay attuned to customer feedback and market demands. This role is challenging yet rewarding, with direct contributions to the company's growth being a noticeable outcome of successful product management.

Product Manager Interview Questions at Kapture CX

  1. How do you prioritize product features, and what framework do you use for decision-making?
  2. Can you describe a time when you had to navigate conflicting stakeholder interests, and how did you resolve it?
  3. How do you incorporate customer feedback into your product iterations?
  4. Describe a situation where a product launch didn’t go as planned, and what you learned from it.
  5. How do you approach and stay up-to-date with industry trends in Customer Experience?

These questions aim to assess a candidate's strategic thinking, ability to handle complexity, and commitment to customer-centric product development—all crucial aspects of a successful Product Manager at Kapture CX.

Product Manager Interview Preparation at Kapture CX

Preparation for a Product Manager interview at Kapture CX should begin with a thorough understanding of the company's product line and market position. Candidates should familiarize themselves with the latest trends in Customer Experience technologies and understand how Kapture CX differentiates itself.

Candidates are advised to practice articulating their thought process regarding product strategy formulation, decision-making under uncertainty, and how they incorporate customer and market data into their workflows. Having case studies or examples ready to discuss past experiences in leadership, problem-solving, and product development will be beneficial.

Networking with current or former employees of Kapture CX can provide deeper insights into the company culture, expectations, and the challenges typically faced by product managers at the company.

Product Manager Interview Tips at Kapture CX

  • Understand the Customer: Demonstrate a deep understanding of Kapture CX's target audience and how their needs could be translated into product requirements.
  • Articulate Vision Clearly: Be prepared to discuss your vision for product improvements and innovations. Show how you align such visions with company goals.
  • Showcase Problem-Solving Skills: Use concrete examples from your past experiences to highlight your ability to effectively solve complex problems.
  • Be Agile: Highlight your adaptability to change and readiness to pivot strategies based on new data or market shifts.
  • Emphasize Data-Driven Decision Making: Display a strong inclination towards using data in all product decisions and strategies, aligning with Kapture CX's commitment to results-oriented methodologies.

By incorporating these focal points, candidates can set themselves apart and successfully navigate the interview process for a Product Manager role at Kapture CX.