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Product Manager at Photon

Location
Chennai
Job type
Full time
Posted on 21 Dec
Description

About the job


Description


Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel.


The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon's flywheel by improving Customer Experience (CX) and enabling our Selling Partners (SPs) to grow their business with Amazon. As an AI-powered tech-product organization, RBS provides catalog augmentation and correction technologies for Amazon's retail ecosystem, that find defects at scale and build accountability with upstream teams. Leveraging its rich repository of defect intelligence across all shopping stages, RBS builds predictive tech solutions that inform and influence multiple internal systems - preventing customer experience degradation before it occurs rather than fixing it after the fact, thereby acting as Amazon's last line of defense against poor customer experience.


RBS is seeking a Senior Product Manager to lead and build strategic enabler tools that accelerate hypothesis validation and customer experience optimization across Amazon's retail ecosystem. This role sits at the intersection of customer experience optimization and rapid experimentation, driving the development of platforms that enable teams to quickly test, benchmark, and validate customer experience improvements through predictive analytics, rapid experimentation capabilities, and customer feedback mechanisms.


Key job responsibilities


Customer Experience Defects Across Amazon's Shopping Journey Can Significantly Impact Customer Satisfaction And Conversion. As a Senior Product Manager - Enabler Tools, You Will


  • Think Big and own vision and definition for the products enabling teams to quickly test customer experience hypotheses.
  • Disambiguate the problem space and Size the opportunity for accelerating validation cycles from months to weeks or hours through predictive analytics.
  • Be responsible for end-to-end business strategy, goal setting, product management, review and collaboration mechanisms
  • Establish listening mechanisms to understand customer experience defects and benchmark them against Best in Class experiences and convert them into hypotheses to be validated
  • Be responsible for end-to-end product management with multiple parallel workstreams across different systems
  • Identify risks and develop strategies to mitigate them across complex cross-system dependencies
  • Be responsible for reporting and review mechanisms and communication to Leadership (Flash updates, WBR, QBR, Deep dives)

To be successful in this role, you should be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels. You will be data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships). Representing the voice of the customer (internal & external), you will be an evangelist for the product vision, maintaining support for your cause, keeping engineering teams energized and excited, and driving your product roadmap at all levels. You will be very comfortable with written communication skills and a proven track record of delivering products from concept to launch. An AI-first mindset and experience building AI-based solutions will be critical for success in this role.


Basic Qualifications


  • 5+ years of product or program management, product marketing, business development or technology experience
  • Experience owning/driving roadmap strategy and definition
  • Experience with end to end product delivery
  • Experience owning technology products
  • Experience working across functional teams and senior stakeholders

Preferred Qualifications


  • Master's degree or equivalent
  • 5+ years of end to end product delivery experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.



Company - ADCI - BLR 14 SEZ


Job ID: A3133562

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Frequently Asked Questions

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Why Work at Photon

Photon is a global leader in digital consulting with a mission to transform the customer journey for enterprises across various sectors. Working at Photon offers numerous advantages for professionals seeking a dynamic and innovative workplace. As a Product Manager at Photon, you have the opportunity to collaborate with a team of forward-thinking experts who specialize in using cutting-edge technologies to drive business success. Photon is committed to fostering a growth-oriented environment where employees can develop their skills and advance their careers. The company invests significantly in training programs and resources to ensure its workforce is equipped with the latest knowledge and tools.

Photon also values diversity and inclusivity, recognizing that a mix of perspectives enhances creativity and problem-solving. Employees enjoy a vibrant workplace culture where their contributions are acknowledged and their voices are heard. With flexible work policies and initiatives that promote work-life balance, Photon ensures that employees can thrive both professionally and personally. Furthermore, with a presence in global markets, Photon offers its employees exposure to international projects and cross-cultural collaborations, providing invaluable experience in today’s interconnected business landscape.

What’s it like to work at Photon

Working at Photon means being part of a vibrant and challenging work environment that encourages innovation at every level. Employees at Photon benefit from a collaborative atmosphere where ideas are freely shared and teamwork is celebrated. The company culture is built on mutual respect and a shared commitment to excellence. Photon regularly hosts brainstorming sessions, hackathons, and workshops to foster creative thinking and solutions-driven strategies.

Moreover, Photon prioritizes employee development and keeps its team members at the forefront of industry trends by providing continuous learning opportunities. It’s a place where your growth is taken seriously, and achievements are recognized and rewarded. The work environment is balanced yet fast-paced, allowing employees to tackle complex challenges and bring their best ideas to fruition. Photon’s open-door policy ensures that communication across different levels of hierarchy is transparent and effective, fostering a sense of belonging and engagement among team members.

What’s it like to work as a Product Manager at Photon

As a Product Manager at Photon, you will find yourself at the intersection of technology, business, and customer experience innovation. You’ll play a pivotal role in defining and driving product strategies that align with the company’s mission to revolutionize customer journeys. A day in the life of a Product Manager at Photon involves collaborating with cross-functional teams, including developers, designers, marketers, and business analysts, to bring high-quality products to life.

The role demands a strategic mindset, strong analytical skills, and excellent communication abilities. You will engage with stakeholders to gather insights, define product roadmaps, and ensure seamless execution of product plans. Working as a Product Manager at Photon demands adaptability to shifting market dynamics and customer needs, making every day a learning and fulfilling experience. Photon empowers its Product Managers with the autonomy to lead projects, encouraging bold decision-making and innovation.

Product Manager Interview Questions at Photon

Preparing for an interview for the role of Product Manager at Photon involves understanding the company’s working culture, values, and product ecosystem. Here are some common interview questions that you may encounter:

  1. Describe a successful product you have managed, and what made it successful?
  2. How do you handle conflicting priorities when managing a product?
  3. What strategies do you use to gather user feedback and incorporate it into product development?
  4. How do you ensure alignment between the product team and other departments?
  5. Can you give an example of a challenging product decision you had to make and the outcome?
  6. How do you stay updated with market trends and apply them to your product strategy?
  7. What tools and metrics do you rely on to measure product performance?

During your interview, be prepared to provide specific examples from your past experiences that demonstrate your problem-solving capabilities, leadership skills, and successful delivery of innovative products.

Product Manager Interview Preparation at Photon

To prepare for a Product Manager interview at Photon, candidates should consider a comprehensive approach that includes:

  1. Researching Photon: Understand the company’s mission, values, and recent projects. Familiarize yourself with their client base and the sectors they operate in.

  2. Understanding the Role: Review the job description thoroughly. Identify the key skills and experiences Photon is seeking and align your strengths accordingly.

  3. Showcasing Your Experience: Prepare to discuss your experiences in product development, especially how you overcame challenges and contributed to product success.

  4. Case Studies and Problem Solving: Practice case study questions that may test your analytical and strategic thinking skills.

  5. Market Trends: Be ready to discuss current market trends and how they may impact Product Management at Photon. Highlight how you've applied similar insights in past roles.

  6. Questions for the Interviewers: Prepare thoughtful questions to ask the interview panel to demonstrate your genuine interest in the role and Photon’s culture.

Product Manager Interview Tips at Photon

Aspiring Product Managers at Photon can leverage the following tips to make a strong impression during their interviews:

  1. Communicate Clearly and Confidently: Effective communication is crucial for a Product Manager. Ensure your answers are concise and convey your thought process clearly.

  2. Highlight Your Passion for Technology and Innovation: Demonstrate your enthusiasm for the digital consulting space and how Photon’s platform excites you.

  3. Be Customer-Centric: Photon is dedicated to enhancing customer journeys. Emphasize any past experiences where you’ve delivered exceptional customer-focused solutions.

  4. Display Leadership and Teamwork: Illustrate your ability to lead initiatives and work collaboratively across diverse teams through real-life examples.

  5. Stay Calm Under Pressure: Interviews often include scenario-based questions where time management skills are tested. Practice staying composed while structuring and delivering your answers.

  6. Follow Up After the Interview: Send a thank-you email post-interview expressing appreciation for the opportunity to interview and reiterating your interest in the role.

In conclusion, securing a position as a Product Manager at Photon offers a unique opportunity to be part of a transformative company culture committed to innovation. Tailor your preparation strategies to align with Photon’s values and the specific requirements of the role to stand out as a well-suited candidate.