💼

Product Manager at super.money

NEW
Location
Bengaluru, Karnataka
Job type
Full time
Posted 1 day ago
Description

About the job


Job Title: Product Manager - Customer Experience (AI & Platform)

Company: Super.Money (backed by Flipkart)

Location: Bengaluru, India Job Type: Full-time


About the Role


At super.money, we aren't just building another fintech app; we are reimagining how users interact with their finances. We believe that trust is the currency of the future, and it is earned through an exceptional Customer Experience (CX) augmented by deep AI-led flows.

We are looking for an ambitious Product Manager to join our CX Product team. In this role, you will architect the best support experience in fintech. You will build intelligent systems that don’t just "answer" users but understand, act, and resolve complex financial queries.

If you are obsessed with LLMs and Agentic AI, passionate about improving the end-to-end customer journey, and want to build the ultimate AI-powered customer experience, this is your arena.


What You’ll Build (The Mission)

● Next-Gen Agentic AI & Voice: Move beyond basic chatbots. You will design and deploy autonomous AI systems capable of handling complex user intents, multi-modal inputs, and voice-to-voice support. You will build out continuous training loops, LLM Judges, and evaluation tools to ensure our AI is accurate, empathetic, and effective.


● Intelligent Co-Pilots & Progressive Automation: Modernize the infrastructure powering our human agents to give them superpowers. You will design "human-in-the-loop" systems that seamlessly route and hand off complex issues to agents. Over time, you will automate more workflows and repetitive tasks, allowing the human team to move up the value chain to focus on highly nuanced interactions—all while ensuring the overall user experience remains top-notch.


● Proactive Customer Interventions: Stop issues before they happen. Instead of being purely reactive, you will predict when a customer is likely to face friction and solve it proactively. Using integrations like MoEngage and Gupshup (WhatsApp), you will identify and intervene when customers get stuck in critical journeys (e.g., UPI onboarding, Personal Loans, or Cards).


● Data-Driven Self-Service & VoC: Transform CX into a frictionless experience. You will build dynamic self-service FAQs, implement transactional NPS surveys, and capture the Voice of the Customer (VoC) across the digital ecosystem. You'll translate these insights into actionable product priorities and use A/B testing to personalize support flows.


Who You Are


● The AI Native: You understand the difference between a scripted bot and an Agentic workflow. You have a proven track record (or deep personal projects) involving Generative AI, LLMs that show a deep understanding of how to drive probabilistic systems.


● Data-Obsessed: You don’t guess; you measure. You have deep expertise in analytics and can slice through funnels, retention cohorts, and CSAT metrics to find the "why" behind the data.


● Customer-First Thinker: You have deep empathy for the user. You understand that in fintech, a support query is often a moment of anxiety, and you design products that bring calm and clarity.


● Technical & Collaborative: You can discuss API specs with engineers, map out ticket resolutions with the customer support team, and analyze brand sentiment with marketing. You are comfortable diving into the data to prioritize features that move the needle.


Key Requirements


● 2-4 years of experience in Product Management (Fintech or Consumer Tech preferred).


● Strong analytical SQL skills and experience with product analytics tools (Mixpanel, Amplitude, etc.).


● An entrepreneurial mindset—you thrive in high-paced environments where you own the outcome

.

Why Join Us?


● Impact: Work on a product that impacts millions of financial lives.

● Innovation: We aren't catching up to AI trends; we are setting them.

● Culture: A flat hierarchy where the best idea wins, backed by the stability and ecosystem of the Flipkart group.

Ready to build the future of CX? Apply now.

#ProductManagement #Fintech #AgenticAI #GenAI #SuperMoney #Hiring #Bangalore #CustomerExperience

super.money
super.money
101-500
Become an exceptional Product Manager!
AI-First Product Management
Next batch starts on 28 Feb
Always stay in the know!
Join our community and stay notified of latest job opportunities.
super.money
super.money
101-500
Tap to Apply

Frequently Asked Questions

What is the role of a Product Manager at super.money in Bengaluru?
Chevron down
What is the seniority level and job type for the Product Manager position at super.money?
Chevron down
What experience level is required for the Product Manager role at super.money?
Chevron down
Where can I apply for the Product Manager position at super.money?
Chevron down
When was the Product Manager job at super.money posted?
Chevron down
What makes super.money a great place to work as a Product Manager?
Chevron down

Why Work at super.money

Super.money is a trailblazer in the fintech industry, known for its innovative approach towards financial technology solutions. As a company that is growing expeditiously, super.money provides a dynamic and fast-paced environment filled with opportunities for professional growth and advancement. By working at super.money, you are joining a robust network of professionals dedicated to reshaping the financial landscape. Here, creativity and innovation are not just encouraged; they are essential. Employees at super.money have the unique opportunity to work on impactful projects that make a real difference in users' financial lives. The company culture promotes openness, diversity, and inclusivity, ensuring that all voices are heard and valued. This not only enhances personal development but also improves job satisfaction. Additionally, based in the burgeoning tech city of Bengaluru, super.money offers a strategic advantage with access to a rich pool of tech talent and a thriving start-up ecosystem. Being part of super.money means being at the forefront of financial technology innovations where your contributions are valued and your career progressively elevated.

What's it Like to Work at super.money

Working at super.money is characterized by collaboration, innovation, and a shared mission to transform the way people manage their finances. The company culture champions teamwork, encouraging employees to collaborate across departments to arrive at creative solutions that propel the business forward. Employees at super.money enjoy a supportive work environment that fosters professional growth while maintaining a healthy work-life balance. The company emphasizes a results-oriented approach where achievements are celebrated, and learning opportunities are readily available through various training and development programs. At super.money, skills enhancement is given top priority, with a myriad of workshops and seminars aimed at keeping the team one step ahead of the competition. Additionally, the organization places a high priority on innovation, constantly seeking to disrupt traditional processes to improve efficiency and service delivery. Employees take pride in contributing to pioneering solutions that shape the future of finance.

What's it Like to Work as a Product Manager at super.money

A Product Manager at super.money is pivotal to driving product vision and strategy. Given the rapidly evolving fintech landscape, this role requires a keen understanding of market trends and customer needs to develop products that offer real value to users. As a Product Manager at super.money, you will lead cross-functional teams through the entire product lifecycle—from ideation to launch and iteration. The role demands a combination of strategic thinking and detailed execution, as you'll be responsible for defining product roadmaps, prioritizing features, and collaborating with designers, engineers, and stakeholders. The position offers a unique opportunity to shape products that transform financial lives, enabling customers to reach their financial goals effortlessly. Product Managers at super.money are empowered with the autonomy to innovate and make decisions that drive business outcomes, while the supportive team environment ensures that you have resources and insights necessary for success. The fast-paced, dynamic environment keeps you constantly challenged and offers a rewarding experience as you see your ideas manifest into tangible products that impact users daily.

Product Manager Interview Questions at super.money

  1. How do you prioritize features for a new product launch?
  2. Describe a time you navigated a tough decision as a Product Manager.
  3. How do you approach market research for product development?
  4. Can you provide an example of how you've integrated customer feedback into a product?
  5. How do you handle conflict within cross-functional teams?
  6. Describe your experience with data analysis and how it informs your product decisions.
  7. What tools do you use for product management and why?
  8. Discuss a product you've managed from ideation to launch and its outcomes.
  9. How do you keep abreast with the latest trends in fintech?
  10. What is your philosophy on product management, and how does it align with super.money's values?

Product Manager Interview Preparation at super.money

Preparing for a Product Manager interview at super.money requires a strategic approach that goes beyond understanding the role. Start by thoroughly researching the company's product lines, mission statement, and core values to align your answers with what matters most to the organization. Review recent announcements, developments, and industry reports to have informed discussions about their impact on super.money's operations. Understanding super.money's position in the fintech market and its competitive landscape will also help you answer interview questions with confidence. Practice common product management scenarios, emphasizing your past experiences that showcase your ability to lead, adapt, and innovate. Additionally, be prepared to demonstrate your analytical skills, customer-centric approach, and technical knowledge—key competencies for a successful Product Manager at super.money. Mock interviews and role-playing can be beneficial for refining your communication skills and ensuring you’re presenting yourself in the best possible light.

Product Manager Interview Tips at super.money

  1. Highlight Relevant Experience: Tailor your experience to emphasize product management skills, particularly in a fintech environment.
  2. Showcase Leadership Abilities: Provide examples of leading cross-functional teams, impacting change, and successfully managing stakeholder interests.
  3. Emphasize Problem-Solving Ability: Use structured problem-solving approaches to answer scenario-based questions effectively.
  4. Be Data-Driven: Demonstrate your ability to leverage data to drive product decisions and enhance user experience.
  5. Communicate Clearly: Maintain clarity in your thought process and articulate your answers in a structured manner.
  6. Reflect Initiative and Creativity: Share innovative ideas you have implemented or propose new solutions for existing super.money challenges.
  7. Prepare Questions: Ask insightful questions that reflect your deep understanding of product management at super.money and that express your interest in contributing to their success.
  8. Align with Values: Show how your personal values align with super.money's mission of transforming financial technology.

Landing a Product Manager role at super.money not only promises a fulfilling career but also the chance to contribute to pivotal innovations in the fintech industry. The comprehensive interview preparation and thoughtful insights into the role, as outlined in these sections, will enhance your chances of securing a position in this progressive company.