Product Manager (L3) at Twilio

Responsibilities

In this role, you’ll:

• Own the roadmap, product strategy, and release cadence for Twilio’s Global Voice monitoring and protection products
• Be the voice of the end consumer in every decision and drive the strategy to prevent fraud and abuse.
• Develop and evangelize, internally and externally, industry-leading tools for compliance and fraud
• Work with team members across the organization to investigate issues, identify patterns, determine root cause gaps that bad actors exploit and determine how best to close those gaps
• Drive proactive actions regarding customer patterns and initiate communications when required
• Resolve urgent issues impacting businesses, carriers and consumers worldwide
• Work with customers to solve their problems or questions, backed with data
• Handle challenging and complex work independently with a high sense of urgency and ownership
• Provide input on how to streamline alerts and workflows for proactive voice monitoring and compliance work

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• Minimum of 5+ years of Product Management experience
• Experience leading multiple products across the enterprise as well as taking products from concept to launch
• You are deeply analytical with experience with rapid iteration and a/b testing
• You are technically savvy and have a good understanding of APIs, designing APIs, and data
• You have the ability to make sound data backed decisions in a fast paced environment.
• Experience in data visualization, analytics and exploration tools
• You are a problem solver, have an analytical mindset
• You are detail-oriented with great organizational skills and comfortable with ambiguity.
• Work closely with Customers, Vendors, Operations and Support teams
• You have excellent written and verbal communication skills
• Experience communicating and presenting to different levels in the organization including executive teams
• Fluency in the B2B space, including creating products for enterprise level customers

Desired

• Experience managing products in the customer identity, risk, payment fraud, or cybersecurity
• Voice, messaging, compliance, security or surveillance space preferred but not required
• Experience working with teams on different continents
• Experience working with Vendors, and Operations teams
• Engineering experience preferred but not required
• Experience in the Telecommunications space, and familiarity with protocols like SIP trunking and regulatory requirements related to voice services
• Understand the best practices when evaluating traffic patterns
• Technical skills including basic SQL and an understanding of APIs and data analytics