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Product Manager (Platform / Growth / AI) at Wati

NEW
Location
Bengaluru, Karnataka
Job type
Full time
Posted 1 day ago
Description

About the job

About Wati


Started as a WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system that goes beyond a single platform. We empower businesses that sell, support, and grow through conversations by observing customer intent in real-time, deciding the next best revenue action, and executing it seamlessly across marketing, sales, and support—all within WhatsApp and connected messaging channels.


Our Platform & AI Capabilities


Wati is designed for scalability and intelligence. Our AI-native platform simplifies complex customer communication operations through a unified inbox, a robust multi-channel messaging infrastructure, and no-code automation. At the heart of our solution is Astra, our intelligent AI layer, which helps you create AI Agents for all customer interactions and all your messaging platforms. By integrating AI agents into the ecosystem, we enable businesses of all sizes to deliver measurable ROI and build deeper customer relationships.


Our Backing & Partnerships


Trusted by over 16,000 customers across 190+ countries, Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta and Google, we maintain the highest standards of platform excellence and integration.


About This Role


We're looking for a high-agency, technical Product Manager to work at the intersection of platform, integrations, growth, and AI systems.


This role is ideal for someone who:


  • Thinks in systems, not features
  • Lives inside AI tools. You use LLMs, coding copilots, and AI research tools daily — not as novelty, but as workflow
  • Is comfortable with ambiguity and evolving product-market fit
  • Can translate complex workflows into scalable product experiences
  • Understands how AI products behave in production (not just demos)


You'll work closely with Engineering, Design, GTM, and Leadership to build products that power how businesses communicate, automate, and monetize customer interactions.


Responsibilities Product Strategy & Execution


  • Own roadmap across platform, integrations, and AI workflows
  • Prioritize based on business impact, scalability, and speed to value


Platform & Productisation


  • Design scalable systems that reduce manual onboarding and implementation
  • Define what should be self-serve vs high-touch
  • Build APIs, workflows, and extensible infrastructure with engineering


Growth & Adoption


  • Own key metrics: activation, deployment, retention, conversion
  • Improve time-to-value and drive product adoption
  • Optimize onboarding, pricing, and bundling


AI Product Quality


  • Define quality benchmarks (accuracy, reliability, latency)
  • Build evaluation frameworks (test cases, simulations, evals)
  • Improve real-world performance through iteration (data, prompts, workflows)


Cross-functional Leadership


  • Work across Product, GTM, and Engineering to drive execution
  • Translate customer needs into scalable product solutions


Requirements Core


  • 2-5 years of Product Management experience (B2B SaaS / platform preferred)
  • Demonstrable use of AI tools — you use LLMs for writing, research, prototyping, analysis, and coding assistance. You are comfortable to walk us through your AI-augmented workflow in detail
  • Strong understanding of APIs, integrations, and data systems
  • Experience driving end-to-end product execution


What We're Looking For


  • Experience building platform or integration-heavy products
  • Strong intuition for growth (onboarding, activation, retention)
  • Ability to simplify complex workflows into scalable systems
  • Comfortable in fast-paced, ambiguous environments - When exploring a problem, you'll spin up a quick test in an AI tool, build a throwaway agent, or hack together a demo


AI Product Thinking


  • You understand that AI systems are probabilistic, not deterministic — and you've designed products that account for this (graceful fallbacks, human-in-the-loop, confidence thresholds, edge case handling etc..,)
  • Experience with product quality, evals, or iterative improvement loops
  • Ability to design for trust, usability, and real-world performance


Bonus


  • AI / automation / agent-based product experience
  • Exposure to messaging / CRM / CX tools
  • Technical background (engineering, data)


Benefits Why Join Us

  • Build at the intersection of AI, messaging, and revenue orchestration
  • Work on a product used by 16,000+ customers globally
  • High ownership, fast execution, real impact
  • Backed by top-tier investors
  • AI-first product DNA


Become an exceptional Product Manager!
AI-First Product Management
Next batch starts on 10 Apr
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Frequently Asked Questions

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Why Work at Wati

Wati is an innovative company that prioritizes its employees’ growth and well-being. As a forward-thinking organization, Wati is at the forefront of integrating cutting-edge technology to redefine industry standards. At Wati, you'll have the opportunity to work in a dynamic and collaborative environment that encourages creativity and innovation. The company's inclusive culture fosters diversity, ensuring that every team member feels valued and empowered to contribute their unique ideas. With Wati, you're not just joining a company; you're becoming part of a mission-driven community that strives to make a tangible impact through technology and innovation.

Wati offers competitive compensation packages and a suite of comprehensive benefits that cater to the physical, mental, and financial well-being of its employees. The company’s investment in continuous learning and development programs ensures that you have the tools and opportunities to advance your career. Whether it's through workshops, mentorship programs, or accessing cutting-edge resources, Wati is committed to nurturing your career growth and personal development. By choosing to work at Wati, you'll be positioned at the epicenter of innovation, collaborating with some of the brightest minds in the industry.

What's it like to work at Wati

Working at Wati means being part of an agile team that thrives on innovation and creativity. The culture at Wati is built on trust, transparency, and collaboration, ensuring a positive work environment where every employee feels supported and motivated to achieve their best. Wati fosters an environment that values work-life balance, allowing you to pursue your professional goals while maintaining personal well-being.

In Wati's open-concept offices in Bengaluru, you will find an energetic and vibrant atmosphere where ideas flow freely. Employees benefit from flexible work arrangements that accommodate personal needs while ensuring productivity. Wati also places a strong emphasis on team-building activities to promote not only professional relationships but also a sense of camaraderie and mutual respect. Working at Wati is a blend of challenging tasks and rewarding experiences, where you are encouraged to push boundaries and break new ground.

What’s it like to work as a Product Manager (Platform / Growth / AI) at Wati

As a Product Manager (Platform / Growth / AI) at Wati, you will be at the intersection of product development and strategic growth initiatives. Your role will require a deep understanding of artificial intelligence technologies and platform capabilities, enabling you to drive innovation and spearhead growth strategies. You'll be collaborating closely with cross-functional teams including engineering, marketing, sales, and customer support to align the product roadmap with business objectives.

Your day-to-day responsibilities will involve analyzing market trends, understanding customer needs, and translating these insights into product features and enhancements. You will be instrumental in shaping the user experience and ensuring that Wati’s platforms offer unparalleled functionality. The challenges of the role are balanced by a high degree of empowerment to execute your strategic vision, supported by the guidance and expertise of Wati’s leadership.

Product Manager (Platform / Growth / AI) Interview Questions at Wati

To prepare for your Product Manager (Platform / Growth / AI) interview at Wati, familiarize yourself with questions such as:

  • How do you prioritize product features when resources are limited?
  • Describe a time when you successfully led a cross-functional team to deliver a product or feature.
  • What is your experience incorporating AI into product development?
  • How do you analyze market trends to inform product strategy?
  • Explain a framework you have used for product development.

These questions are designed to evaluate your problem-solving skills, technical expertise, and leadership capabilities. Understanding how Wati's products align with market needs and demonstrating a clear vision for product growth will set you apart as a candidate.

Product Manager (Platform / Growth / AI) Interview Preparation at Wati

Preparing for a Product Manager interview at Wati involves understanding the company's product lines, current market challenges, and industry trends. A thorough analysis of Wati’s product offerings and competitor landscape will enable you to provide informed answers during your interview. Consider crafting potential product enhancements or growth strategies you can discuss, reflecting your proactive approach and strategic mindset.

In addition, reviewing Wati's company values and organizational culture will help you align your responses to match the company's ethos. Practice situational interview questions that may explore how you handle conflict, overcome challenges, and lead innovation. Solid preparation will demonstrate your commitment and alignment with Wati’s objectives.

Product Manager (Platform / Growth / AI) Interview Tips at Wati

A successful interview at Wati highlights your ability to think strategically and communicate effectively. Here are some tips to ensure your success:

  • Do your homework: Research Wati’s mission, values, and recent news to understand its goals and direction.
  • Showcase your expertise: Use STAR method (Situation, Task, Action, Result) to articulate your experience with product management and AI technologies.
  • Highlight your leadership skills: Discuss instances where you led teams to accomplish significant product achievements.
  • Communicate your vision: Share your perspective on future growth opportunities for Wati’s platforms.
  • Build rapport: Use the interview as an opportunity to engage with your potential colleagues, demonstrating your enthusiasm for teamwork and collaboration.

Ensuring you present yourself as a well-rounded candidate who is both results-driven and a team player will greatly enhance your chances of securing the position at Wati.