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Product Manager – Platforms at Five9

Location
Chennai
Job type
Full time
Posted on 21 Dec
Description

About the job


Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.


Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.


We are looking for a highly skilled Platform Product Manager to own the vision, strategy, and execution of our core technology platform. This role is focused on building the foundational capabilities, tools, and services that power all of our products, ensuring they are scalable, secure, and efficient. You will work closely with engineering, architecture, and operations teams to deliver platform features that accelerate product development and improve system reliability.


Key Responsibilities:


  • Product Strategy & Roadmap
  • Define and drive the vision, strategy, and roadmap for core platform services
  • Prioritize initiatives based on technical scalability, operational efficiency, and business impact
  • Align platform evolution with product line needs, ensuring cross-product consistency and reusability
  • Feature Development & Execution
  • Lead the delivery of platform services such as unified logging, real-time monitoring and alerting, usage tracking and billing enablement, and centralized configuration management
  • Partner with engineering to implement high-availability and disaster recovery strategies across all environments
  • Define product requirements, technical specifications, and success metrics for platform initiatives
  • Infrastructure & Operations Enablement
  • Collaborate with DevOps and architecture teams to optimize the AWS tech stack for performance, reliability, and cost efficiency
  • Ensure best practices for observability, including system health dashboards, proactive alerting, and root cause analysis workflows
  • Support operational scalability by standardizing tools and processes across teams
  • Security, Compliance and Reliability
  • Integrate platform-level security controls, access management, and compliance requirements into design and implementation
  • Ensure platform resilience with automated failover, backup, and recovery mechanisms
  • Partner with InfoSec to align with corporate security and audit requirements
  • Stakeholder collaboration and Adoption


Qualifications & Experience:


  • 7+ years of product management experience, with at least 3 years focused on platform, infrastructure, or DevOps-related products
  • Strong understanding of AWS cloud services (e.g., Lambda, API Gateway, Cognito, S3, EC2, CloudWatch, RDS, DynamoDB)
  • Experience with modern data platforms and databases (Snowflake, SQL, Redis, DynamoDB)
  • Proven track record in delivering observability solutions (logging, monitoring, alerting) and high-availability systems
  • Familiarity with usage metering, billing enablement, and cost optimization strategies in cloud environments
  • Strong technical background with the ability to engage effectively with engineering teams
  • Excellent communication, stakeholder management, and prioritization skills
  • Ability to operate in a fast-paced, dynamic environment with multiple priorities


Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.


View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.


Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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Why Work at Five9

Five9 is a leading provider in the cloud contact center software industry, trusted by a plethora of customers worldwide for its innovative solutions and commitment to excellence. As an employee, you will be part of a dynamic and forward-thinking organization that values creativity, diversity, and growth. Working here means having access to excellent resources, industry experts, and a company culture that fosters continuous learning and development.

Located in the bustling city of Chennai, Five9 offers a vibrant work environment where technology and culture blend seamlessly. Chennai is known for its rich history, bustling economy, and booming tech industry, making it an exciting place to advance your career.

The company stands out for its dedication to staff well-being, offering competitive salaries, unparalleled work-life balance, and numerous growth opportunities. Whether you are looking for professional development programs, leadership mentoring, or simply a supportive team environment, Five9 provides all the tools you need to thrive in your career.

What's It Like to Work at Five9

Working at Five9 means being part of a community that is not just focused on achieving business goals but also on nurturing talent. Employees at Five9 enjoy a teamwork-driven culture where collaboration and innovation are encouraged. Every project offers a chance to break new ground with cutting-edge technology and strategize to solve complex challenges.

The work culture at Five9 is refreshingly people-oriented, providing employees with an environment where their voices are heard and their ideas are valued. The management team takes an employee-first approach, ensuring that everyone has the opportunity for professional growth and development. Regular workshops, training sessions, and team-building activities help employees enhance their skills and bond with one another.

Moreover, Five9 values flexibility and understands the importance of work-life balance. Employees have the flexibility to manage their work schedules alongside personal commitments, ensuring a harmonious balance between professional duties and personal life.

What's It Like to Work as a Product Manager – Platforms at Five9

As a Product Manager – Platforms at Five9, you'll experience the thrill of leading and shaping the future of revolutionary products. You will be at the heart of the company's technological advancements, guiding the development of platforms that define the future of cloud communication solutions. It's a role that requires strategic thinking, a keen understanding of customer needs, and the ability to innovate in a fast-paced environment.

Your responsibilities will include overseeing the lifecycle of platform products, from conception to launch and beyond. Collaborating closely with cross-functional teams, you'll drive product initiatives that focus on improving user experience and delivering high-value solutions to customers.

In this senior role, you will have the opportunity to influence key business decisions, make impactful changes, and see your ideas come to life in real-world applications. The challenging yet rewarding nature of this role will require you to continuously adapt, learn, and implement new strategies to stay ahead of industry trends and maintain Five9's competitive edge.

Product Manager – Platforms Interview Questions at Five9

Preparing for an interview as a Product Manager – Platforms at Five9 involves understanding both the technical and strategic facets of product management. Here are some common questions candidates may encounter:

  1. How do you prioritize product features and why?
  2. Tell us about a challenging project you've managed. What was the outcome?
  3. How do you handle conflicting demands from different stakeholders?
  4. Describe your process for gathering and interpreting customer feedback.
  5. Can you give examples of how you've used data to drive product decisions?

These questions are designed to assess your problem-solving abilities, interpersonal skills, decision-making processes, and how well you align with Five9's values and mission.

Product Manager – Platforms Interview Preparation at Five9

To prepare for a Product Manager – Platforms interview at Five9, it's crucial to have a robust strategy in place. Here are some steps you can take to prepare effectively:

  1. Research the Company: Understand Five9's products, services, corporate culture, and recent developments in the industry.
  2. Know the Product: Familiarize yourself with the platforms you would be managing, their current challenges, and growth opportunities.
  3. Brush Up on Technical Skills: Be prepared to discuss platforms, tools, and technologies relevant to Five9's offerings.
  4. Reflect on Past Experiences: Have clear examples illustrating your skills and accomplishments in previous roles, aligning them with the requirements of the position.
  5. Practice Behavioral Questions: Develop STAR (Situation, Task, Action, Result) responses to demonstrate your problem-solving approach and past successes.

Product Manager – Platforms Interview Tips at Five9

Success in an interview is often determined by how you present your skills and experiences. Here are some tips for your interview as a Product Manager – Platforms at Five9:

  1. Highlight Leadership Skills: Showcase your ability to lead projects and influence teams to achieve collective goals.
  2. Emphasize Customer-Centric Thinking: Illustrate how you prioritize customer needs and use their feedback to improve products.
  3. Demonstrate Strategic Thinking: Discuss strategies you've employed to deliver innovative solutions and achieve business objectives.
  4. Be Clear and Concise: Practice clear, concise communication to effectively get your points across during the interview.
  5. Ask Insightful Questions: Show your interest in the role and company by asking meaningful questions related to product strategy and future growth plans.

By focusing on these areas and preparing thoroughly, you can increase your chances of succeeding in your interview and securing a rewarding role at Five9.