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Product Manager - Transformation at HSBC

NEW

Location

Pune Division, Maharashtra, India

Job type

Full time

Experience

Posted 1 day ago

Description

About the job

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Product Manager - Transformation

In This Role, You Will

ISO 20022 is reshaping payments and reporting for Corporate and Financial Institution (FI) clients globally. This role owns the end-to-end delivery and commercialization of ISO 20022-enabled payment initiation and ISO standards-based reporting (statements and advices), delivered through corporate banking channels including SWIFT, host-to-host (e.g., Net Connect) and APIs.
The role also owns key client-facing artefacts such as Message Implementation Guides (MIGs) and leads Production Verification Testing (PVT) to ensure safe, high-quality releases into production.
Accountable for delivery starting with Requirements and Funding, all the way through delivery and managing client experience. Responsible in supporting and guiding the Product owner to manage the product backlog and roadmap for ISO 20022 across payment initiation and reporting by prioritizing delivery based on client value, risk, and feasibility.
Act as Product Owner in agile delivery: define epics/user stories, acceptance criteria, release plans; lead ceremonies and manage dependencies. Lead requirements and delivery for ISO 20022 payment initiation (e.g., pain.001) and reporting/advices (e.g., camt.052/053/054), including enriched data and structured remittance.
Drive channel capabilities and client experience across SWIFT, Net Connect/host-to-host, and APIs (acknowledgements, status, error handling, documentation, onboarding).
Own and maintain MIGs, mapping rules, validation rules, and client onboarding artefacts; manage versioning and change control aligned to internal processing and market/scheme requirements.
Own PVT: define scope and entry/exit criteria, coordinate execution with Technology and Operations, manage defect triage, and secure go-live readiness/sign-offs.
Partner with Payments Operations to improve STP, exception handling, investigations, returns/recalls, reconciliation, and client servicing processes.
Partner with Infrastructure/Service Management to improve availability, monitoring, incident/problem management, capacity planning, and operational readiness (runbooks, SLAs, support model). Support commercialisation for corporates and FIs: packaging, pricing inputs, value proposition, sales enablement, and adoption tracking.
Ensure strong governance and compliance alignment (e.g., AML/sanctions impacts, data privacy, auditability, record retention). Strong team player with excellent interpersonal and influencing skills to connect with stakeholders across geographies and functions.

To Be Successful You Will

Minimum of 10 years of work experience in payments/transaction banking change, with hands-on delivery as a Product Owner and Business Analyst.
Strong exposure to corporate banking channels: SWIFT, host-to-host (Net Connect or equivalent), and APIs. Working knowledge of ISO 20022 for payment initiation and reporting (pain/camt), including mapping/validation and migration from legacy formats.
Proven experience producing and governing client-facing specifications, including Message Implementation Guides (MIGs). Experience owning or coordinating Production Verification Testing (PVT) and go-live readiness (scope, execution coordination, defect triage, sign-offs).
Demonstrable experience defining and delivering NFRs (e.g., resilience, performance, security, monitoring, operability) in partnership with Technology/Infrastructure.
Solid understanding of payments operations and infrastructure: STP, exceptions, investigations, cut-offs, reconciliation, service resilience, and controls.
Strong stakeholder management and communication skills across Product, Technology, Operations, Risk/Compliance, and Sales.
Experience commercialising B2B payments/reporting propositions for corporates and FIs (pricing, packaging, sales enablement) is beneficial. Familiarity with SWIFT migration concepts (MT to MX) and API eventing/webhooks patterns is advantageous.
Experience with ISO 20022 data enrichment/structured remittance and reconciliation-led propositions is desirable. Exposure to ITIL/SRE practices, operational risk management, audit engagement, or regulatory-driven delivery is beneficial.
Experience working across multiple regions/markets in a global operating model is preferred.
The job holder must be proactive, able to comprehend, evaluate and offer clear, timely and reliable analysis and recommendations to senior stakeholders, and communicate this effectively; capability to balance shifting priorities over multiple work-strands and working under tight time pressure is important.

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued By HSBC Electronic Data Processing (India) Private LTD***

HSBC

hsbc.com

Financial Services

500+

AI-First Product Management

Next batch starts on 17 Apr

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Frequently Asked Questions

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Why Work at HSBC

Choosing a career at HSBC means joining a global financial institution with a rich legacy and a commitment to innovation and diversity. HSBC is not just a bank; it is a place where people are empowered to succeed and where the future of banking is shaped by forward-thinking professionals. Here's why you should consider working at HSBC:

Global Reach and Impact: As one of the world's largest banking and financial services organizations, HSBC serves millions of customers worldwide. Working here allows you to be part of a team that influences financial trends globally and impacts economies positively.
Commitment to Innovation: HSBC invests heavily in its technological infrastructure and product offerings. In roles like the Product Manager - Transformation, you will lead cutting-edge projects that advance banking technology and customer experience.
Culture and Diversity: At HSBC, diversity is celebrated, and inclusivity is upheld. The workforce comprises individuals from various backgrounds, providing a rich environment for cultural exchange, learning, and collaboration.
Career Development: HSBC is dedicated to personal and professional growth. With numerous training programs, leadership development courses, and mentoring opportunities, you can build a successful and rewarding career path.
Social Responsibility: Known for its strong stance on sustainability and social issues, HSBC actively participates in global efforts to better the environment and communities. Your work will contribute to meaningful corporate social responsibility initiatives.

What’s it Like to Work at HSBC

Working at HSBC is synonymous with a dynamic, fast-paced environment where challenges turn into opportunities. Its offices across the globe are filled with professionals who are driven by a common goal – to enhance banking experiences and make financial services accessible for all. Here’s a glimpse into the working culture at HSBC:

Collaborative Environment: Employees at HSBC thrive on teamwork. Cross-functional teams work together to innovate and drive transformation projects, ensuring success through shared effort.
Work-Life Balance: HSBC places importance on maintaining a healthy work-life balance. While it offers an engaging work environment, it also provides flexible work arrangements and wellness programs to support employee well-being.
Innovation Hub: With a focus on digital transformation, HSBC has established itself as a leader in financial innovation. Working here means being at the forefront of developing innovative banking solutions.
Supportive Leadership: Leadership at HSBC is committed to supporting career advancement. Managers and mentors guide employees, providing feedback and encouragement for career progression and personal development.

What’s it Like to Work as a Product Manager - Transformation at HSBC

Working as a Product Manager - Transformation at HSBC involves spearheading revolutionary projects that reimagine banking. It’s a role that requires strategic thinking, technological acumen, and a passion for optimizing customer experience. Here’s what the role entails:

Strategic Leadership: As a Product Manager - Transformation, you will lead cross-functional teams to develop and implement transformation strategies that align with HSBC’s global objectives.
Innovation and Design: You’ll work on designing and leveraging new technologies to create products that meet customer needs and enhance operational efficiency.
Customer-Centric Approach: Understanding and anticipating customer needs is key. Your role will involve collecting and analyzing customer feedback to ensure the products developed are aligned with user expectations.
Market Analysis and Execution: By conducting market research, you will identify trends and opportunities, guiding the development of products that are competitive and groundbreaking.

Product Manager - Transformation Interview Questions at HSBC

Preparing for an interview for the position of Product Manager - Transformation at HSBC requires an understanding of both technical and strategic aspects of the role. Here are some potential questions you might encounter:

How do you prioritize tasks and projects in a transformation-focused role?
Can you describe a successful transformation project you led and what key strategies you employed?
How do you approach market research and analysis for new product development?
What steps would you take to implement a customer feedback loop in product management?
How do you balance innovation with company goals and regulatory requirements?

Product Manager - Transformation Interview Preparation at HSBC

To excel in your interview for the Product Manager - Transformation role at HSBC, thorough preparation is crucial. Here's a guide to help you prepare effectively:

Understand HSBC’s Vision: Research HSBC’s mission, values, and recent transformation initiatives. This will help you align your answers with the company’s objectives.
Technical Acumen: Ensure you possess a strong understanding of the technological and product management tools relevant to the role. Brush up on any new technology trends that could impact the banking sector.
Behavioral Questions: Be prepared to answer behavioral questions that assess your problem-solving and leadership skills. Use the STAR (Situation, Task, Action, Result) method to structure your responses.
Industry Knowledge: Familiarize yourself with the current trends and challenges in the financial services industry, particularly related to digital transformation and product management.

Product Manager - Transformation Interview Tips at HSBC

Success in your HSBC interview can be aided by a few strategic tips that set you apart as a candidate:

Be Innovative: Highlight your ability to think creatively about solutions and opportunities. Demonstrating your innovative mindset can be a significant differentiator.
Be Data-Driven: Use data to support your accomplishments and decisions in previous roles. Data literacy is crucial in making informed product management decisions.
Communicate Clearly: Articulate your thoughts and ideas clearly. Product management requires excellent communication skills, so ensure you convey your ideas effectively.
Show Passion for Transformation: Display your enthusiasm for transformation and innovation in banking. Your passion can set the tone for a positive impression on the interviewers.
Connect with Culture: Demonstrate an understanding of HSBC’s culture and values. Show that you are not just technically equipped but also a cultural fit for the organization.

By understanding and preparing for these aspects, you can navigate the interview process with confidence and showcase your capabilities as a skilled Product Manager - Transformation at HSBC.