Product Operations Analyst - L2 Onboarding at CommerceIQ

Skills and Experience:

• Bachelor's degree in computer science or equivalent.
• Experienced as an analyst or working with any e-commerce organisation with key responsibility towards catalogue/ merchandising/ category growth
• Relevant work experience of 1-2 years.
• Knowledge of retail branding, product mapping & taxonomy metrics.
• Strong hold towards Website & market research.
• Strong knowledge of Google spreadsheet and MS Excel (Vlookup, Advance formulae).
• Must be able to prioritise and handle multiple tasks and changing priorities.
• Excellent Verbal and written communication skills, able to communicate clearly and effectively.
• Good to have : any computer language background ( html, css, sql, etc )

Responsibilities:

• Completing tickets by client and follow-up to get them resolved.
• Onboarding customers to the portal using CRM and ensuring the quality of data.
• Analysing ecommerce retailer websites to collect /gather data for business release.
• Partner with other teams to develop & release UI instances according to the client demand.
• Perform UAT on the UI and work with customer success team to resolve the UI issues.