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Senior Product Manager at Autodesk

NEW

Location

Bengaluru, Karnataka, India

Job type

Full time

Posted 1 day ago

Description

About the job

Job Requisition ID #

26WD96615

Position Overview

Autodesk is a global leader in design and make technology. From architecture, engineering, and construction to media and entertainment, to manufacturing, Autodesk empowers innovators everywhere to solve the big challenges. Our solutions give design and make teams the power to connect their data, workflows, and teams so they can achieve the unimaginable. Are you ready to shape the future of making?

Autodesk is seeking a passionate and experienced Senior Product Manager to spearhead the development and implementation of our Voice of the Customer (VoC) program. This pivotal role will be responsible for establishing a comprehensive strategy for capturing, analysing, and disseminating customer feedback across the organization. A key focus will be on partnering closely with our Customer Success organization to integrate VoC insights into workflows, use in companywide decision making, ensuring a closed-loop feedback system that drives continuous improvement in our products, services, and overall customer experience.

As the Product Manager for VoC & Customer Success Integration, you will be a champion for our customers, ensuring their voices are heard and acted upon. You will define the vision, strategy, and roadmap for our VoC program, working collaboratively with cross-functional teams including Product, Engineering, Customer Success, Support, Marketing, and Analytics. Your ability to translate customer insights into actionable strategies and drive their implementation will be critical to our success.

Responsibilities

Strategy & Vision: Define and articulate the vision, strategy, and roadmap for Autodesk's Voice of the Customer program & systems, aligning it with overall business outcomes and customer experience goals
Program Development & Implementation: Lead the end-to-end development and implementation of the VoC program, including identifying key customer touchpoints, selecting appropriate data collection methodologies (surveys, interviews, social listening, etc.), and establishing processes for data management and analysis
Stakeholder Collaboration: Partner closely with Customer Success leadership and teams to understand their needs and identify opportunities to integrate VoC insights into their workflows, including onboarding, adoption, support, and renewal processes
Feedback Loop Design: Design and implement effective feedback loop mechanisms within Customer Success workflows to ensure customer feedback is systematically captured, analyzed, and acted upon
Insights Generation & Communication: Develop and implement processes for analyzing VoC data to identify key trends, pain points, and opportunities for improvement. Communicate these insights effectively to relevant stakeholders across the organization through compelling reports, presentations, and dashboards
Prioritization & Action Planning: Collaborate with Product and Engineering teams to prioritize customer-driven improvements and translate feedback into actionable product requirements and development initiatives
Tooling & Technology: Evaluate and recommend appropriate VoC platforms, analytics tools, feedback acquisition, and integrations to support the program's objectives and ensure efficient data collection and analysis
Performance Monitoring & Optimization: Define key metrics to measure the effectiveness of the VoC program and its impact on customer satisfaction, retention, and advocacy. Continuously monitor performance and identify opportunities for optimization and improvement
Advocacy & Education: Champion the importance of the Voice of the Customer across the organization, fostering a customer-centric culture and educating teams on how to leverage VoC insights in their work
Staying Current: Keep abreast of industry best practices and emerging trends in VoC methodologies, technologies, and customer experience management

Minimum Qualifications

Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field. MBA or advanced degree is a plus
10+ years of experience in product management, customer experience, market research, or a related field, with a strong focus on Voice of the Customer programs
Proven track record of successfully designing, implementing, and managing VoC programs in a SaaS or technology environment
Deep understanding of various VoC methodologies and tools, including survey design, qualitative research, social listening, and analytics platforms
Experience working closely with Customer Success organizations and integrating customer feedback into their workflows
Strong analytical skills with the ability to translate data into actionable insights and present findings effectively
Excellent communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization
Demonstrated ability to drive cross-functional initiatives and manage complex projects
Passion for understanding customer needs and advocating for their perspective
Experience with CRM systems (e.g., Salesforce) and Gainsight is a plus
Familiarity with Autodesk products and the design and make industries is a plus

Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

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Frequently Asked Questions

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Why Work at Autodesk

Autodesk is a renowned company with a strong presence in the software industry, particularly known for its innovative design and engineering software. Joining Autodesk means being part of an organization that not only values creativity, innovation, and leadership but also offers ample opportunities for personal and professional growth. Their commitment to sustainability, diverse workplace, and impactful projects makes Autodesk an ideal place for those looking to make significant contributions in the tech world.

The company culture at Autodesk promotes collaboration, continuous learning, and excellence. Their global reach and commitment to creating a better world make Autodesk appealing to professionals aiming to be part of something meaningful. When you become a part of Autodesk, you are not just taking up a job; you are joining a community of forward-thinking individuals committed to making a difference.

What's it like to Work at Autodesk

At Autodesk, you will experience a dynamic work environment that encourages innovation and creativity. Employees often cite the supportive and inclusive workplace culture as one of the greatest benefits. The company prides itself on its commitment to employee development, offering numerous training programs, workshops, and mentorship opportunities to help you advance in your career.

Autodesk also emphasizes work-life balance, providing flexible working arrangements to support personal well-being and productivity. Whether you're working from their modern offices in Bengaluru or collaborating with teams worldwide, Autodesk ensures that you have the resources and support needed to excel in your role.

What's it like to work as a Senior Product Manager at Autodesk

As a Senior Product Manager at Autodesk, you will have the unique opportunity to lead product development initiatives that have a global impact. This role requires a strategic mindset, where you will be responsible for defining the product vision, roadmap, and execution strategies. You’ll collaborate closely with engineering, design, marketing, and sales teams to ensure the delivery of innovative products that meet customer needs and company goals.

This position challenges you to think creatively and strategically while providing the autonomy to make key decisions. It's a remarkable opportunity for professional growth and leadership, allowing you to leverage your expertise in product management and drive Autodesk’s vision forward. Being a part of Autodesk, you will also benefit from a support system that values innovation, encourages risk-taking, and celebrates successes.

Senior Product Manager Interview Questions at Autodesk

If you're preparing for an interview for the Senior Product Manager position at Autodesk, it's beneficial to familiarize yourself with typical questions that may be asked. These can include:

Can you describe your experience in managing a product lifecycle from conception to launch?
How do you define product success and what metrics do you use to measure it?
Discuss a challenging project you managed and how you overcame obstacles.
How do you prioritize features for a product when faced with resource constraints?
Explain your approach to gathering customer feedback and integrating it into product development.

These questions aim to gauge your expertise, adaptability, and strategic thinking - key qualities needed for a Senior Product Manager role at Autodesk.

Senior Product Manager Interview Preparation at Autodesk

Preparing for a Senior Product Manager interview at Autodesk involves several steps. Start by thoroughly researching Autodesk's product lines, recent innovations, and company values. Understanding Autodesk's market position and strategic goals will give you insights into their priorities and challenges.

Practice articulating your past experiences and achievements in product management, focusing on metrics and outcomes. Be prepared to discuss your approach to collaboration with cross-functional teams, decision-making processes, and conflict resolution. Finally, be familiar with Autodesk's commitment to sustainability and innovation, and be ready to discuss how your work aligns with these principles.

Senior Product Manager Interview Tips at Autodesk

Understand Autodesk’s Market: Demonstrate your knowledge of Autodesk’s products, market trends, and competitors.
Showcase Leadership Skills: Highlight experiences where you've led a team or project successfully.
Emphasize Problem-Solving Abilities: Provide examples of how you've creatively solved complex problems in your past roles.
Discuss User-Centric Product Design: Be prepared to talk about how you advocate for the user in the product development process.
Culture Fit: Research Autodesk’s company culture and think about how your values align with theirs. Tailor your answers to reflect this alignment during the interview.

By following these tips, you can present yourself as a strong candidate who is not only skilled in product management but also aligns well with Autodesk’s innovative and people-oriented culture.