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Senior Product Manager at Birdeye

Location
Gurugram
Job type
Full time
Posted on 09 Dec
Description

What do we need?


  • Strategic Thinker: Ability to see the big picture and align product initiatives with business goals.
  • Analytical Mindset: Strong data analysis skills with the ability to interpret complex data sets and make informed decisions.
  • AI Expertise: Deep understanding of AI technologies, including Generative AI, custom LLMs, and natural language processing (NLP).
  • User-Centric: Deep empathy for users, with a passion for solving their problems and enhancing their experience.
  • Collaborative: Excellent communication and interpersonal skills, with a proven track record of working effectively in cross-functional teams.
  • Innovative: Creative problem solver who can think outside the box and drive innovation.
  • Results-Oriented: Strong focus on achieving measurable outcomes and driving continuous improvement.
  • Leadership: Ability to inspire and lead teams, fostering a culture of collaboration and high performance.


Requirements


  • Bachelor’s degree in a relevant field; MBA or advanced degree preferred.
  • 8+ years of product management experience, with a focus on AI and chatbot technologies.
  • Proven track record of successfully managing and launching AI-driven products in a fast- paced environment.
  • Experience with A/B testing, user research, and data analytics tools.
  • Experience with project management and roadmap management tools.
  • Strong understanding of AI, including Generative AI models, custom LLMs, machine learning algorithms, NLP, and product-led growth principles and strategies.
  • AI Skill Sets and Technologies: Proficiency in natural language processing (NLP), machine learning algorithms, Generative AI models (e.g., GPT-4, Gemini), chatbot frameworks (e.g., Dialogflow, Rasa), and cloud services (e.g., AWS, Google Cloud). Ability to review and provide feedback on annotated data.


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Frequently Asked Questions

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Why work at Birdeye

Birdeye stands out as a leading player in the customer experience sector, providing innovative solutions that help businesses master the art of online reputation management. Working at Birdeye is not just about the job—it's about being part of a dynamic and forward-thinking company that values every employee's unique contribution. The company fosters a culture of collaboration, creativity, and inclusivity, which ensures that each team member can thrive and reach their full potential.

Employees at Birdeye benefit from a supportive work environment where continuous learning is encouraged. The management team places a strong emphasis on professional growth, offering various training programs and opportunities for career advancement. Additionally, Birdeye recognizes the importance of work-life balance and offers flexible working arrangements and generous time-off policies.

What's it like to work at Birdeye

Working at Birdeye means immersing yourself in a culture that celebrates innovation and agility. The company is known for its fast-paced environment where ideas are quickly turned into actionable strategies. Employees are given the autonomy to pursue creative solutions and the resources to bring those solutions to life.

Team collaboration is at the heart of Birdeye's operational philosophy, leading to a culture of shared success and collective achievement. Regular team-building activities and cross-departmental projects ensure that employees build strong professional relationships and a sense of community. With a flat hierarchical structure, communication is open, and everyone’s voice is valued, making it easy to share ideas and feedback.

What's it like to work as a Senior Product Manager at Birdeye

As a Senior Product Manager at Birdeye, you’ll play a crucial role in shaping the future of the company's product offerings. You'll be responsible for driving product strategy and execution, working closely with cross-functional teams to develop and launch products that meet market demands and achieve business objectives. This position offers the opportunity to lead projects that have a significant impact on the company's success.

You'll be at the helm of the product lifecycle, from ideation to execution, ensuring that each product aligns with Birdeye’s strategic goals. The role demands a mix of analytical and creative thinking, requiring you to use data to inform decisions while also envisioning innovative product solutions. The collaborative spirit within Birdeye ensures that you have support from other departments, such as engineering, marketing, and customer support, to bring your ideas to fruition.

Senior Product Manager interview questions at Birdeye

Preparing for a Senior Product Manager interview at Birdeye involves understanding the core competencies and responsibilities required for the role. Typical interview questions may explore various dimensions such as:

  1. Product Strategy: Describe a time when you developed or influenced product strategy. How did you validate your ideas and what was the outcome?

  2. Market Analysis: How do you keep up with trends in the industry, and how do you incorporate these trends into your product roadmap?

  3. Project Management: Describe your approach to managing a product from inception through to launch. What tools and methodologies do you use?

  4. Customer Understanding: Give an example of how you have gathered and utilized customer feedback to enhance a product.

  5. Cross-Functional Collaboration: Discuss a challenging cross-functional project you managed. How did you ensure collaboration and success?

Senior Product Manager interview preparation at Birdeye

Preparation for the Senior Product Manager interview at Birdeye should start with an in-depth understanding of the company's mission, products, and market position. Here are some steps to ensure you're adequately prepared:

  • Research Birdeye’s Product Offerings: Familiarize yourself with their suite of products and their unique value propositions. Understanding their customer base and business model will afford you insights into their strategic goals.

  • Understand Market Trends: Analyze the latest trends in customer experience solutions and online reputation management. Be ready to discuss how these trends might impact Birdeye and propose how you'd respond as a product manager.

  • Learn About Birdeye's Culture: Understand Birdeye’s core values and culture. This will help you align your responses with their expectations and demonstrate your fit.

  • Formulate SMART Questions: Prepare insightful questions that demonstrate your interest in the role and company. Inquire about team dynamics, product development methodologies, and future product strategy directions.

Senior Product Manager interview tips at Birdeye

To shine during your Senior Product Manager interview at Birdeye, consider the following tips:

  • Showcase Leadership and Collaboration Skills: Given Birdeye's collaborative environment, emphasize your ability to lead teams and work well with others. Provide examples where you successfully led product initiatives that involved multiple departments.

  • Demonstrate Strategic Thinking: Reflect on your past experiences and be prepared to discuss how you've shaped product strategies that align with broader business goals. Highlight your ability to prioritize tasks and make decisions that drive growth.

  • Prepare to Discuss Failures and Learning Experiences: It’s crucial to show humility and growth from past experiences. Discuss a product initiative that didn't go as planned, what you learned, and how you approached similar challenges differently afterward.

  • Practice Clear and Concise Communication: Product management involves distilling complex ideas into understandable concepts for stakeholders at all levels. Practice delivering your thoughts clearly and concisely.

  • Build a Portfolio of Success Stories: Prepare a portfolio of your successful projects. Use data-driven insights and tangible outcomes to back up your achievements and discuss your role in the project's success.

By preparing thoroughly using these guidelines, you'll position yourself as a highly qualified candidate for the Senior Product Manager role at Birdeye, setting yourself apart from other applicants.