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Senior Product Manager at Expedia Group

Location

Gurgaon, Haryana, India

Job type

Full time

Posted on 21 Aug

Description

About the job

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Product Manager, Loyalty

Role Summary

Join Expedia Group’s Loyalty team as a Senior Product Manager focused on Hotels.com. You will define and deliver product experiences that make loyalty more valuable, intuitive, and motivating for travelers—helping members build a stronger relationship with Hotels.com and choose it more often for future trips.

You will translate customer needs and business priorities into a clear product strategy, working across Product, Engineering, Design, Analytics, Marketing, Commercial, and other partner teams to create a loyalty experience that powers the Hotels.com growth flywheel.

What You’ll Do

Define the product vision, strategy, and roadmap for Hotels.com loyalty experiences.
Make loyalty value easy for members to understand, access, and use throughout the travel journey.
Identify opportunities to increase member engagement, repeat booking, and direct customer relationships.
Create simple, compelling experiences that help members build and use travel value over time.
Use customer insight, experimentation, behavioral data, and market trends to prioritize opportunities and measure impact.
Partner with cross-functional teams to deliver cohesive loyalty experiences across discovery, booking, post-booking, and future-trip planning.
Establish clear product requirements, success measures, and operating mechanisms for complex, multi-team initiatives.
Balance customer value, commercial outcomes, technical feasibility, operational readiness, and long-term platform health.
Drive alignment across stakeholders, communicate tradeoffs clearly, and influence decisions in a highly matrixed environment.
Advocate for a consistent, differentiated loyalty experience while accounting for the needs of Hotels.com customers and the broader Expedia Group ecosystem.

What Success Looks Like

Members clearly understand the value of Hotels.com loyalty and how to make the most of it.
Loyalty experiences increase meaningful engagement, repeat booking, and customer retention.
Customers have compelling reasons to return directly to Hotels.com for future travel.
The loyalty product roadmap is focused on the highest-value customer and business opportunities.
Experiences are easy to use, scalable, measurable, and consistent across the customer journey.
Cross-functional teams are aligned around a shared strategy and deliver outcomes efficiently.

Who You Are

A strong product leader who combines customer empathy with commercial and analytical judgment.
Experienced in defining product strategy and delivering consumer-facing experiences at scale.
Skilled at simplifying complex concepts and creating clarity in ambiguous environments.
Comfortable working across product areas, functions, brands, and geographies.
A collaborative, inclusive leader who builds trust and influences without direct authority.
Curious, data-informed, and motivated by improving how people experience travel.
Able to move between strategic thinking and detailed execution as needed.

Minimum Qualifications

8+ years of product management experience, or equivalent experience leading complex product initiatives.
Proven ability to define roadmaps, prioritize effectively, and deliver measurable outcomes.
Experience partnering with Engineering, Design, Analytics, and business stakeholders.
Strong written, verbal, and executive communication skills.
Bachelor’s or Master’s degree in a related field, or equivalent experience.

Preferred Qualifications

Experience with loyalty, travel, e-commerce, marketplaces, subscriptions, rewards, or customer engagement products.
Experience designing products that drive repeat behavior, retention, or customer lifetime value.
Experience with experimentation, personalization, segmentation, or behavioral analytics.
Experience operating in a global, matrixed organization.
Ability to connect member needs to broader business strategy and measurable commercial impact.

Why this role matters

Loyalty is a powerful way to make Hotels.com more relevant across the traveler’s journey. In this role, you will help create experiences that turn customer value into lasting behavior—encouraging members to return, book more often, and build an enduring relationship with Hotels.com.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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Why Work at Expedia Group

Working at Expedia Group provides unique opportunities that set it apart from other companies. With a global reputation as a leader in travel technology, Expedia Group continuously seeks to innovate the travel experience for millions of customers worldwide. Employees at Expedia Group enjoy an inclusive workplace culture that values diversity and collaboration. The company invests heavily in employee development, providing opportunities for growth and advancement.

Expedia Group offers a dynamic, fast-paced work environment that challenges its employees to push the boundaries and think creatively. As a part of this leading technology company, you'll be at the forefront of change, helping to transform the travel experience. Another significant advantage is the company's focus on work-life balance through flexible work arrangements, comprehensive health benefits, and generous leave policies. Therefore, becoming a part of Expedia Group is not just about a job; it’s about joining a global community dedicated to making travel more accessible and enjoyable.

What's It Like to Work at Expedia Group

The work environment at Expedia Group is vibrant and enjoyable, infused with a collaborative spirit that fosters creativity. Whether you're brainstorming new ideas in product meetings or engaging with colleagues from around the globe, the atmosphere is one where innovative ideas flourish. The workplace culture supports open communication, encouraging everyone—regardless of their role or seniority—to share their thoughts and contribute to the company’s success.

Expedia Group is committed to nurturing talent, providing numerous resources for personal and professional development. Employees have access to skills training and leadership programs designed to help them excel in their roles. Moreover, the company’s dedication to diversity and inclusion means that all employees feel valued and respected, leading to a sense of belonging and satisfaction at work.

What's It Like to Work as a Senior Product Manager at Expedia Group

As a Senior Product Manager at Expedia Group, you hold a vital role within the Product Management department. This position involves steering the direction of product development to align with the company's strategic goals, focusing on enhancing user experience and improving service delivery. You will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure the successful implementation of product features.

Working in this role requires a strategic mindset and the ability to analyze market trends, customer feedback, and business metrics to drive product innovation. You will be responsible for defining product roadmaps, setting priorities, and making critical decisions that affect product success. The role demands a blend of analytical thinking, creativity, and strong leadership skills to inspire your team and promote a culture of excellence.

Senior Product Manager Interview Questions at Expedia Group

Preparing for an interview as a Senior Product Manager at Expedia Group requires understanding both general product management principles and specific company expectations. Candidates can anticipate questions that evaluate their strategic thinking, problem-solving capabilities, and leadership potential. Common interview questions might include:

How do you prioritize competing projects in a limited-resource environment?
Describe a time when you had to make a difficult decision that affected the direction of a product.
How do you incorporate customer feedback into product development?
Can you provide an example of a successful product you managed and what factors contributed to its success?
How do you align your team's goals with the overarching business strategy?

These questions are designed to assess your experience, decision-making skills, and ability to lead effectively.

Senior Product Manager Interview Preparation at Expedia Group

To thoroughly prepare for an interview with Expedia Group, focus on refining your understanding of product management methodologies and the travel technology landscape. Start by researching Expedia Group’s product offerings, target markets, and current business strategies. Familiarize yourself with the company's values and culture, as they will likely influence the qualities Expedia looks for in candidates.

Consider practicing your responses to behavioral questions that reflect your ability to manage teams, handle conflicts, and deliver results under pressure. Highlight your experiences that demonstrate these competencies, using the STAR (Situation, Task, Action, Result) method to structure your answers effectively.

Moreover, being prepared to discuss your past work with measurable outcomes will strengthen your case. Expedia Group values managers who can showcase tangible impacts made in their previous roles.

Senior Product Manager Interview Tips at Expedia Group

Here are a few insider tips to excel in your Senior Product Manager interview at Expedia Group:

Know the Products: Having a deep understanding of Expedia’s products and services provides context for your potential role in the company. Be prepared to discuss how you can contribute to or improve these offerings.
Showcase Leadership Skills: Senior roles demand strong leadership. Highlight experiences where you demonstrated initiative, team management, and strategic decision-making that led to successful outcomes.
Emphasize Metrics and Results: Show your ability to make data-driven decisions by discussing past achievements backed by metrics. Expedia values quantitative evidence of success.
Cultural Fit: Demonstrate that you align with Expedia Group’s culture, emphasizing diversity, collaboration, and innovation. Convey this alignment through examples and your enthusiasm for joining the team.
Ask Insightful Questions: Prepare thoughtful questions that reflect your interest in the company’s direction and how you can play a key role in advancing its objectives.

These comprehensive preparations and targeted interview strategies will enhance your chances of securing a position as a Senior Product Manager at Expedia Group.