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Senior Product Mgr - Technical, Amazon Music - CX Infrastructure at Amazon Music

Location
Bengaluru
Job type
Full time
Posted on 01 Sep
Description

Key job responsibilities


As the Senior Product Manager, Technical for Firefly, you'll drive the product's long-term vision and roadmap, aligning with Amazon Music's strategic goals. You'll balance new feature development, performance improvements, and stability enhancements, while prioritizing initiatives for planning cycles. Your role involves expanding Firefly's data graph primitives, including Audiobook integration and LLM-related features. You'll collaborate with engineering teams to design and implement new API capabilities, ensuring adherence to best practices. Performance is key: you'll work to reduce API response latency for top pages and scale GraphQL subscription capabilities. Enhancing developer experience through self-service tools, SDKs, and comprehensive documentation will be crucial. Cross-functional collaboration is essential. You'll partner with stakeholders across Amazon Music to align Firefly's roadmap with organizational priorities and represent the product in cross-team initiatives. Lastly, you'll analyze API usage data, track KPIs, and report on Firefly's progress and impact to leadership, ensuring the product's value is clearly communicated throughout the organization.


You will draft documents to describe plans, goals, and solutions including PR FAQs, annual and quarterly plans, feature requirements, resourcing asks, and more. You will analyze data, develop insights, and be the resident expert in understanding the relationship between KPIs in surrounding our Graph API, it’s usage, stability and performance, and KPIs for customer / developer satisfaction, velocity, and more. You will write feature requirements, review technical designs, and work across teams to craft disruptive solutions for complex problems. You will conduct experiments and analyze and report results, strategically developing proof of insights that change and steer downstream investments and strategies/deliverables. You will evangelize and report on the Firefly product roadmap in weekly, monthly, quarterly and annual business reviews. You will seek out potential new customers of our Graph API infrastructure beyond Amazon Music.


A day in the life


You join the morning scrum with the Firefly development team, where you stay informed of progress and updates from teams executing on your roadmap, and you chime in to help with prioritization. Before lunch you make progress on a PR FAQ for an exciting new Graph API capability powered by AI, as part of annual planning for next year. After lunch you review promising experiment results from a new feature. You share the early results with the team to give an early glimpse of the impact of their work. In a doc review you give feedback to help a colleague. After work you take the Amazon shuttle home.



Amazon Music
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Frequently Asked Questions

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Why Work at Amazon Music

Amazon Music isn’t just about streaming great tunes; it’s an immersive experience that unites music lovers with the sounds they adore, all backed by the innovative spirit of Amazon. As part of this vibrant sector within Amazon, employees have the opportunity to shape the landscape of digital music and audio streaming. Working here means contributing to a platform that millions use daily to discover new music and enjoy their favorites, making Amazon Music a key player in the global audio entertainment market.

The environment at Amazon Music is dynamic and fast-paced, fuelled by creativity and a passion for innovation. Employees are encouraged to push boundaries, explore new opportunities, and expand their horizons within a supportive, diverse team. The company is committed to fostering an inclusive workplace, offering equal opportunities for everyone to grow and succeed.

Beyond the creative and collaborative environment, Amazon Music champions personal growth and professional development. Employees have access to Amazon’s comprehensive learning platforms and resources, and are encouraged to take on new challenges, advancing their careers within the vast ecosystem of Amazon.

What's it Like to Work at Amazon Music

Working at Amazon Music means being part of a team dedicated to reimagining the music streaming experience. Employees enjoy the benefits of being part of Amazon, including competitive salaries, comprehensive health coverage, and the prestige of working for one of the most renowned companies in the world. Yet, Amazon Music maintains a startup-like atmosphere where innovation thrives.

The daily work environment is shaped by a commitment to cutting-edge technology and user experience. Teams are encouraged to experiment and bring new ideas to the table. This spirit of innovation is supported by access to state-of-the-art tools and platforms, enabling employees to deliver outstanding products.

Employee well-being is prioritized at Amazon Music. Flexible work arrangements, wellness programs, and employee assistance are part of the company’s commitment to maintaining a healthy work-life balance. The culture emphasizes respect, trust, and transparency, ensuring that everyone—from leadership to entry-level workers—has a voice.

What's it Like to Work as a Senior Product Mgr - Technical, Amazon Music - CX Infrastructure at Amazon Music

As a Senior Product Mgr - Technical, Amazon Music - CX Infrastructure, your role is pivotal. You will steer the direction of customer experience (CX) infrastructure, ensuring seamless integration and performance. The position requires strategic thinking and a keen understanding of both technical and product management domains.

Your responsibilities involve closely collaborating with engineering teams to innovate and refine Amazon Music's infrastructure. This involves managing large-scale projects, engaging with cross-functional teams, and always keeping customer satisfaction at the forefront of your endeavors. In this role, your decisions will directly impact the user experience for millions of Amazon Music customers worldwide.

Moreover, you'll be part of a passionate and driven team that shares your commitment to excellence. Leadership skills will be key as you guide teams through complex challenges and celebrate successes. You'll also have the opportunity to work with and learn from some of the brightest minds in the industry.

Senior Product Mgr - Technical, Amazon Music - CX Infrastructure Interview Questions at Amazon Music

Anyone preparing for this role should anticipate a series of challenging interview stages at Amazon Music, designed to assess both technical acumen and leadership prowess. Common topics might include:

  1. Detailed discussions on past experiences managing product development lifecycle in technical environments.
  2. Questions regarding your approach to handling infrastructure scalability challenges.
  3. Problem-solving scenarios that assess your methods in improving customer experience through infrastructure enhancements.
  4. Case studies on prioritizing product features based on customer feedback.
  5. Technical deep-dives into systems design, asking applicants to propose solutions to hypothetical infrastructure problems.

Senior Product Mgr - Technical, Amazon Music - CX Infrastructure Interview Preparation at Amazon Music

Preparation is key when applying for the Senior Product Mgr - Technical role at Amazon Music. As part of your interview prep, thoroughly research Amazon Music’s current services and recent developments in music streaming technology. This understanding will help you align your discussions with Amazon Music’s vision and objectives.

Brush up on product management fundamentals, with a specific focus on infrastructure development and customer experience improvements. Highlighting your experience with data-driven decision-making and cross-team collaboration will be crucial. Equip yourself with examples of past projects that demonstrate innovation, leadership, and results.

Moreover, engage with mock interviews and network with current or former Amazon employees to gain insights into the company culture and interview process. Preparing concise yet comprehensive responses to common interview queries can also be beneficial.

Senior Product Mgr - Technical, Amazon Music - CX Infrastructure Interview Tips at Amazon Music

  1. Leverage Your Experience: Highlight your technical expertise and product management skills. Amazon values leaders who can mentor teams while driving technical innovation.

  2. Demonstrate Customer Obsession: Showcase your ability to translate customer needs into technical improvements. Discuss examples where you've used customer feedback to drive product enhancements.

  3. Understanding of the Amazon Culture: Be familiar with Amazon’s Leadership Principles. Reflect these in your responses to demonstrate cultural alignment.

  4. Problem-Solving Skills: Be prepared to tackle complex problems during the interview. Use a structured approach to demonstrate your analytical thinking and ability to implement efficient solutions.

  5. Technical Knowledge: Display your knowledge of relevant technologies and tools. Discuss how you've used these in previous roles to improve infrastructure and customer experience.

By adequately preparing and tailoring your interview strategy, you'll stand a better chance of succeeding in your quest to join Amazon Music as a Senior Product Mgr - Technical, CX Infrastructure.