Senior Technical Product Manager at Critical Start

About the job

Who We Are

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B+ in assets under management and a portfolio of 90+ companies worldwide , Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations – reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.

Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio, enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

Critical Start , a Vista-backed company, is on a mission to stop breaches, simplify security, and shape the future of cyber defense. We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT, helping organizations outpace evolving threats with faster response and measurable risk reduction.

Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise , we combine machine intelligence with human judgment to deliver outcomes our customer's trust.

If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us.

With Vista’s investment and strategic guidance, we combine the agility of a growth-stage company with the scale, stability, and career opportunities of a global technology network. Our teams are empowered to innovate, collaborate, and build meaningful solutions that drive measurable outcomes for customers worldwide.

Our Employee Value Proposition (EVP)

At Critical Start Technologies Private Ltd. , our people are our greatest advantage, and we empower our team to make a real impact by transforming how the world defends against cyber threats. Our employee value proposition reflects what we stand for and the experience we create for every team member:

• Purpose-Driven Mission Join a team united by a clear and inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. Every role directly contributes to protecting organizations and strengthening global resilience.
• Innovation at the Core Innovation is in our DNA. From pioneering the first MOBILESOC app to leveraging AI to reduce investigation time by 99.3%, we continuously push boundaries. Team members can work with cutting-edge technologies that redefine what’s possible in cybersecurity.
• Human + AI Collaboration We combine the best of machine intelligence and human judgment to deliver trusted outcomes. You’ll work in an environment where AI elevates expertise —through AI-assisted triage, automated alert resolution, and analyst copilots—empowering you to focus on high-impact work.
• High-Trust, High-Impact Culture We thrive on collaboration, transparency, and shared success. Your ideas are valued, your growth is supported, and your contributions drive meaningful results. This is a place where your work truly matters.

Together, these pillars define what it means to work at Critical Start, a place where you can do the most meaningful work of your career, supported by Vista’s global ecosystem. Vista’s ecosystem enables purposeful career mobility and sustained professional growth. Employees benefit from the ability to build diverse experiences, collaborate with high-performing peers across portfolio companies, and progress into new roles within a global network of leading enterprise software organizations. This shared talent environment strengthens capabilities, broadens perspective, and supports long-term career development across the Vista portfolio.

Join us and let’s build the future of cybersecurity together ! Want to hear from our team? Watch these videos to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look.

Who You Are We are seeking a Senior Technical Product Manager to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. This is a technical, internally facing Product Management role in the Product Management Team at Critical Start, Pune. The ideal candidate brings deep experience in B2B security software or SaaS environments, with a strong foundation in platform product management, integrations, and security tooling ecosystems. You will be responsible for shaping the roadmap and delivery of platform capabilities including Asset Inventory, Service Appliance, Integrations, and the Vulnerability Management offering on the CORR platform.

You will work closely with engineering, UX, operations, and technical enablement teams to define requirements, drive feature delivery, and ensure that platform capabilities meet the needs of internal stakeholders and service delivery teams. This role requires hands-on technical depth, strong cross-functional collaboration, and the ability to translate complex platform concepts into clear, actionable product requirements.

This ro le is designated as a hybrid position. You are required to have a reliable high-speed internet connection, the ability to participate in video meetings, and a dedicated home office or private workspace suitable for professional work. As the position involves collaboration with U.S.-based teams and clients, you will be expected to work during overlapping hours with U.S. business hours, as guided by your manager.

What You Will Be Doing? In this role, you will be responsible for driving impact by contributing to our product function. You'll collaborate with cross-functional teams, apply your expertise to real-world challenges, and deliver solutions that improve outcomes for customers worldwide. Your day-to-day will include the following responsibilities:

• Lead ideation, prioritization, and detailed specification of platform features across all CORR platform offerings
• Write clear, actionable product requirements including scope, acceptance criteria, and the business rationale behind each feature so that purpose and intended outcomes are understood by all stakeholders
• Build and maintain strong relationships with engineering teams; serve as the primary liaison between product and engineering, translating platform vision into actionable development plans
• Define and evolve the platform UI/UX experience in close collaboration with design and engineering, including wireframing, workflow design, and usability validation using Figma
• Coordinate cross-functional deliverables including Technical Publications (internal and end-user documentation), Technical Enablement (operational and presales teams), and translate platform capabilities into customer benefits for Marketing teams
• Stay current on the evolving landscape of EDR, XDR, SIEM, and vulnerability management tooling; translate insights into platform improvements and integration opportunities
• Work with Critical Start leaders across India and the U.S.
• Establish product goals, objectives, and KPIs; measure performance and drive continuous improvement of platform capabilities
• Demonstrate strong written and verbal communication skills in English; produce clear documentation, requirement specifications, and stakeholder communications
• Work independently, meet targets and deadlines, and incorporate performance feedback with a continuous improvement mindset

Key Product Areas: Asset and Identity Inventory

• Own the product vision and roadmap for Inventory capabilities on the CORR platform
• Define requirements for discovery, classification, enrichment, and lifecycle management for assets and identities
• Drive integrations that enrich asset context from EDR, XDR, SIEM, and vulnerability scanner data sources
• Collaborate with internal operations teams to ensure Inventory capability meets service delivery needs

Integrations

• Define and drive the integration strategy for the CORR platform with third-party security tools
• Work with engineering to ensure robust, scalable API-based integrations and connector frameworks
• Maintain current knowledge of the EDR/XDR/SIEM landscape to influence integration prioritization and design decisions
• Own the Integrations Self Service UI for customers and internal users
• Own integrations of ITSM tools like Jira / ServiceNow with CORR and support onboarding of new customers

Service Appliance

• Define requirements for the on-premises Service Appliance component of the CORR platform
• Work with engineering to ensure the appliance supports deployment, migration, connectivity, and data collection use cases
• Translate internal operational needs into actionable product requirements for appliance capabilities and management workflows

Vulnerability Management and Prioritization (CORR Platform)

• Own the Vulnerability offering on the CORR platform as a core component of the platform roadmap
• Define requirements for vulnerability data ingestion, normalization, prioritization workflows, and reporting within the platform
• Collaborate with internal service delivery teams to align vulnerability features with operational workflows and use cases

What You Will Bring? We’re seeking a candidate who brings passion, curiosity, and a drive for excellence. The ideal profile includes:

Required Qualifications: Experience & Background

• 5-8 years of experience in technical product management, platform product management, or a closely related SME or delivery role within a B2B security or SaaS company, with a total of 8–12 years of experience in the IT industry
• Demonstrated experience owning platform or integration-focused product areas with internal technical stakeholders as primary customers
• Experience defining UI/UX workflows and collaborating closely with design teams on platform interfaces
• Strong business and quantitative analysis skills to define, measure, and improve key performance indicators
• Prior solution or service delivery experience with demonstrated ability to listen, build empathy, and represent the needs of internal stakeholders
• This role is designated as a hybrid position. You are required to have a reliable high-speed internet connection, the ability to participate in video meetings, and a dedicated home office or private workspace suitable for professional work. As the position involves collaboration with U.S.-based teams and clients, you will be expected to work during overlapping hours with U.S. business hours, as guided by your manager.

Technical Knowledge

• Understanding of REST API-based integrations and connector architectures
• Proficiency with Jira, Confluence, Asana, Figma, and Microsoft Office Suite, including data analysis in Excel
• Experience working with AI and LLM tools such as ChatGPT, Copilot, or Claude to support product management deliverables

Preferred Qualifications: Experience & Background

• Prior experience working with security product or services companies, or managing integrations with EDR, XDR, or SIEM tools

Technical Knowledge

• Working knowledge of vulnerability management concepts, CVE frameworks, and threat intelligence; hands-on experience with Qualys, Tenable, or Rapid7
• Familiarity with EDR/XDR/SIEM platforms such as CrowdStrike Falcon, SentinelOne, Microsoft Defender for Endpoint, Splunk, or Microsoft Sentinel

What It's Like Working Here Joining Critical Start Technologies Private Ltd. means contributing to a mission-driven team while being part of the broader Vista portfolio family. You’ll have the opportunity to innovate, grow your career, and help share the future of Critical Start in India, while staying connected to peers and leaders across Vista’s global network. We offer a dynamic, supportive, and engaging work environment where meaningful work and a relaxed, comfortable culture go hand in hand!

Be part of something bigger. Build your career with Critical Start , powered by Vista . What does our Compensation and Benefits package entail?

• Competitive salary
• Statuary PTO (Paid Time Off) policy
• Depending on the role, you may work in the office, remotely, or adopt a hybrid work model.

We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mental And Physical Requirements It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.

Physical:

• Stationary position for extended periods of time.
• Constantly operate a computer.
• Occasionally you may be required to move equipment or other items up to 20 lbs.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Mental:

• Must be able to apply established protocols in a timely manner.
• Make timely decisions in the context of workflow.
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.
• Ability to work effectively and efficiently in high stress situations.
• Ability to simultaneously address multiple complex problems.

How to Apply: Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/