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Sr. Product Manager - Product Knowledge at Ebay

NEW

Location

Bengaluru, Karnataka

Job type

Full time

Posted 1 day ago

Description

About the job

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Looking for a company that inspires passion, courage, and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with. We’re on a mission to build the most intelligent and scalable product knowledge system in eCommerce, powered by AI, structured data, and next-gen taxonomy/ontology strategies.

We’re looking for a Senior Product Manager who thrives at the intersection of structured data, AI/ML, and search optimization—someone who can define the strategy, drive execution, and collaborate deeply with AI, data, and engineering teams to improve how millions of customers discover products.

In this high-agency, startup-like role, you’ll own and scale the AI-driven product knowledge ecosystem, ensuring our taxonomy, ontology, and catalog data power better search, recommendations, and personalization experiences!

We are seeking an experienced Product manager, who is passionate about data, search, recommendation, online commerce, AI/ML, generative AI, LLMs, and buyer experience, to join the Product team. The candidate should be comfortable dealing with ambiguity and have experience defining requirements, driving cross team collaboration, and communicating with executives. In this role, you will work with product managers, engineers, applied researchers, user researchers, designers, and analytics teams to define solutions and make data-driven decisions. This person will be responsible for leveraging generative AI technology to revolutionize Product Knowledge based application cutting across Search, Recommendations and Personalized experiences for eBay to ensure the success of our AI-based features.

Responsibilities

Assist built the product strategy and own the roadmap for products powered by generative AI that cut across the Product Knowledge organization powering applications across the e-commerce application stack - from retrieval to ads to experiences
Translate product strategy into clear and concise specifications, make functional and user interface design tradeoffs, handle product launches, and lead the product successes post-launch.
Data driven product decisions with a balance of near-term deliverables and longer-term investment in technology platforms
Communicate strategies and trade-offs up to senior leaders and down to development teams
Put the customer first, understand market specific nuances, and identify algo improvements to address unique user & application specific needs
Drive collaboration across multiple teams to ensure teams are aligned and are working towards solving customer problems
Drive A/B testing to identify launch candidates that improve organizational goals

Preferred Qualifications

5+ years with a strong track record product management experience, having previous experience building customer centric products
2+ years of experience in AI/ML product management with specific emphasis on GenAI
A proven track record building new, innovative, and engaging customer experiences informed by customer data from various sources (market research, A/B testing, user research)
Strong analytical skills with the ability to use data to back up assumptions, recommendations, and drive decision making
Technically savvy (prefer a technical role in past, or Computer Science Degree)
Passionate advocate for user
Self-motivated and directed, entrepreneurial ability to innovate quickly
Excellent written and verbal communication skill

Additional Details eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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Ebay

ebayinc.com

500+

AI-First Product Management

Next batch starts on 25 Mar

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Ebay

ebayinc.com

500+

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Frequently Asked Questions

What are the primary responsibilities of a Sr. Product Manager - Product Knowledge at eBay?

What qualifications are required for the Sr. Product Manager - Product Knowledge position at eBay in Bengaluru?

Is this a remote position or does it require working from the Bengaluru office?

Does eBay specify any salary range for the Sr. Product Manager - Product Knowledge position?

What department will the Sr. Product Manager - Product Knowledge be part of at eBay?

How can one apply for the Sr. Product Manager - Product Knowledge position at eBay?

What makes eBay an attractive company to work for as a Sr. Product Manager - Product Knowledge?

Why work at Ebay

Ebay stands as a global leader in e-commerce, offering an invigorating environment for professionals looking to take their careers to new heights. As one of the pioneers in the online marketplace, Ebay provides a unique platform to engage with cutting-edge technology and innovative business strategies. Employees at Ebay have access to continuous growth opportunities, competitive benefits packages, and a workplace that values diversity and inclusivity. By joining Ebay, you become part of a community that encourages collaboration and creativity, where your ideas have the power to reshape the future of online commerce.

What's it like to work at Ebay

Working at Ebay is characterized by a culture of innovation and inclusiveness. The company fosters a dynamic atmosphere where employees are encouraged to experiment, take calculated risks, and think outside the box. At Ebay, the focus is on empowering employees to contribute meaningfully to projects that have a global impact. The work-life balance at Ebay is considered one of its strong suits, with flexible timing and remote work options available, which is particularly attractive for employees dealing with global operations. Moreover, Ebay invests in the professional development of its employees with ample learning and mentorship opportunities, ensuring everyone has the tools they need to succeed.

What's it like to work as a Sr. Product Manager - Product Knowledge at Ebay

As a Sr. Product Manager - Product Knowledge at Ebay, you will play a crucial role in shaping the product landscape and ensuring that the knowledge surrounding Ebay's diverse product offerings is comprehensive and accessible. You will be at the intersection of technology and business strategy, designing systems and processes that enhance product knowledge dissemination both internally and to Ebay’s vast user base. This role involves collaborating with cross-functional teams, including engineering, sales, and customer service, to refine product strategies and ensure informed decision-making across the board. What makes this role particularly rewarding is the ability to directly influence the user experience and drive business growth through strategic product knowledge management.

Sr. Product Manager - Product Knowledge interview questions at Ebay

Preparing for an interview for the Sr. Product Manager - Product Knowledge position at Ebay requires a comprehensive understanding of product management principles and the ability to convey strategic thinking when it comes to product knowledge dissemination. Here are some potential interview questions you might encounter:

How do you approach developing a product knowledge strategy in a large-scale e-commerce platform like Ebay?
Describe a time you collaborated with cross-functional teams to enhance product knowledge. What challenges did you face, and how did you overcome them?
How do you measure the effectiveness of product knowledge dissemination among different stakeholders within an organization?
Explain how you stay updated with industry trends and integrate new knowledge management technologies into your product strategies.
What methodologies do you employ to assess the knowledge gaps within a product’s lifecycle?
Can you provide examples of how you have successfully improved the customer experience through enhanced product knowledge management?
How would you handle conflicting priorities among different stakeholders who require different levels of product information?

Sr. Product Manager - Product Knowledge interview preparation at Ebay

To excel in your interview for the Sr. Product Manager - Product Knowledge role at Ebay, thorough preparation is key. Begin by familiarizing yourself with Ebay's mission, values, and recent developments in their product lineup. Study their core products and understand how knowledge management impacts their usability and customer satisfaction. Furthermore, review case studies or any public documentation about Ebay’s successful project rollouts to give you context on how the team operates. Practicing your responses to behavioral questions with the STAR method (Situation, Task, Action, Result) will help you articulate your past experiences clearly and concisely.

Remember to also align your examples with Ebay's business context, showing how your previous work has prepared you for the challenges specific to Ebay’s operations. Lastly, having a few thoughtful questions prepared to ask the interviewer about team dynamics, the company’s long-term goals, and the impact of the role within the broader company structure can also leave a positive impression.

Sr. Product Manager - Product Knowledge interview tips at Ebay

Initiating your interview preparation with an updated resume is essential, highlighting your experience directly relevant to product knowledge management. During the interview, focus on clear communication—explain your thought process, solutions you’ve implemented, and the outcomes achieved. Authenticity is important, so while preparing answers, ensure they reflect your personal and professional experiences without embellishment.

Engage actively with interviewers, listening carefully to their questions and responding thoughtfully. Demonstrating your understanding of Ebay’s needs and aligning your skills to meet those needs can significantly enhance your candidacy. Additionally, reiterate your enthusiasm for the role and your dedication to leveraging your product management expertise to contribute to the success of Ebay. Finally, follow up with a thank you message post-interview, reinforcing your interest in the position and summarizing how your skills align with the role’s requirements.