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Sr. Product Manager - Tech, Core CX, Fire TV, Appstore at Amazon

Location
Chennai
Job type
Full time
Posted on 01 Feb
Description

About the job


Description


Drive the Future of Fire TV's Subscription Retention Strategy and Tools.


Role


Join the Appstore Commerce team and play a pivotal role in shaping subscription retention for services used by millions. As the Senior Product Manager, Technical for Retention Management, you will:


  • Lead the vision and strategy for maximizing subscriber retention across Fire TV's streaming services.
  • Own the roadmap for key retention features including churn prevention tools, win-back campaigns, and retention offer optimization.
  • Collaborate closely with cross-functional teams to deliver seamless retention experiences and reduce involuntary and voluntary churn.
  • Leverage data insights to continuously optimize retention rates, customer lifetime value, and subscription health metrics.
  • Be a passionate advocate for our subscribers and partners, ensuring retention strategies drive sustainable business growth and exceptional customer experiences.

Key job responsibilities


As the Senior Product Manager for Retention Management, you will:


  • Lead the vision, strategy, and execution of Fire TV's subscription retention capabilities, including churn prevention tools, win-back campaigns, and retention offer optimization. Collaborate cross-functionally to deliver seamless retention experiences and maximize subscriber lifetime value.
  • Leverage data insights to continuously optimize retention rates across voluntary and involuntary churn, ensuring subscribers remain engaged and partners can sustain thriving subscription businesses on Fire TV.
  • Advocate for subscriber and partner needs to ensure retention strategies balance customer experience with business sustainability and drive product decisions.
  • Partner with internal teams including Prime Video Channels, streaming service partners (Peacock, Paramount+, Max, and others), and Commerce engineering leadership to execute on retention commitments and drive improvements in subscription health metrics.
  • Own and drive critical performance metrics related to subscriber retention, churn reduction, reactivation rates, and subscription revenue across Fire TV.

Basic Qualifications


  • 5+ years of product or program management, product marketing, business development or technology experience
  • Bachelor's degree
  • Experience with feature delivery and tradeoffs of a product
  • Experience owning/driving roadmap strategy and definition
  • Experience with end to end product delivery
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product
  • Experience managing technical products or online services

Preferred Qualifications


  • Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
  • Experience in building and driving adoption of new tools
  • Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.



Company - ADCI MAA 15 SEZ


Job ID: A3144937

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Why Work at Amazon

Amazon is not only a leader in the e-commerce space but also a pioneer in numerous tech industries. Working at Amazon means being part of a culture that fosters innovation, encourages personal growth, and is consistently pushing the boundaries of what's possible. The company offers a unique environment that nurtures creativity and ambition, providing you with the opportunity to work alongside some of the best minds in the industry.

At Amazon, employees are encouraged to think big and collaborate globally, which is vital for making impactful differences in a global setting. Working here means you’re contributing to global missions like improving customer on-time delivery, enhancing user experience across platforms such as Fire TV, and optimizing systems for the Appstore. The sheer scale of projects and the emphasis on innovation make Amazon an exciting place to advance your career.

The benefits of working at Amazon extend beyond professional growth. Amazon offers comprehensive benefits packages which include competitive salaries, stock options, and a vast selection of health and wellness plans designed to meet the varying needs of employees globally.

What's It Like to Work at Amazon

Working at Amazon is characterized by an entrepreneurial spirit that doesn’t just encourage innovation but demands it. As an employee, you will find that the company's ten core leadership principles, like "Customer Obsession" and "Invent and Simplify," aren’t just slogans, but central to everyday work life. This results-driven environment fosters collaboration and rewards creative solutions and persistence.

Technical teams work with the latest in cloud computing infrastructure, artificial intelligence, machine learning, and big data analytics. This provides a frontier to develop and implement technologies that millions of people around the world use every day.

Amazon is known for its fast-paced environment. Employees are given significant responsibilities quickly, enabling them to see the direct impact of their work on the company's success. The open-door policy allows for feedback at all levels, empowering employees to share ideas and suggest improvements.

What's It Like to Work as a Sr. Product Manager - Tech, Core CX, Fire TV, Appstore at Amazon

As a Sr. Product Manager - Tech, Core CX, Fire TV, Appstore at Amazon, you will be at the heart of shaping Amazon’s customer experience strategy for some of its key digital products. You will be responsible for defining, architecting, and scaling new features and initiatives that enhance user interaction and satisfaction.

Your role will involve collaboration with cross-functional teams including engineering, design, and marketing to deliver world-class products. You'll engage deeply with data and have a keen ear to customer needs, blending these insights to drive product innovation.

Expect to lead by example, navigating through challenges with agility and creativity. Staying on the cutting edge of digital entertainment technologies and customer behavior trends is crucial in this role, as you work on all frontiers of technological and experiential enhancements on Amazon's platforms.

Sr. Product Manager - Tech, Core CX, Fire TV, Appstore Interview Questions at Amazon

Preparing for the role of Sr. Product Manager, it's important to anticipate questions that gauge your ability to think strategically and manage complex product life cycles. Common interview questions may include:

  • Describe your process for launching a new product feature.
  • How do you prioritize features for development and manage conflicting priorities?
  • Provide an example of a product you’ve managed from ideation through launch.
  • How would you measure the success of a new feature on the Appstore?
  • Explain a time you resolved a particularly challenging problem and the impact it had on your team.
  • How do you approach customer feedback for product development?

Sr. Product Manager - Tech, Core CX, Fire TV, Appstore Interview Preparation at Amazon

Preparation for this role begins with a robust understanding of Amazon's products and its digital ecosystem, including trends in digital entertainment and app distribution platforms. Here are a few areas to focus your preparation on:

  • Familiarize yourself with Amazon’s leadership principles as they are a frequent point of discussion in interviews.
  • Review Amazon’s current and forthcoming product features. Understanding current strategies and suggesting innovative improvements can set you apart.
  • Develop a strong grasp of technical knowledge related to product management. This could include app development cycles, customer experience trends, and data analytics tools.
  • Hone your business acumen by reflecting on how you have driven business outcomes in past roles, and be prepared to discuss these experiences concisely.

Sr. Product Manager - Tech, Core CX, Fire TV, Appstore Interview Tips at Amazon

Candidates applying for this role should be ready to demonstrate both their strategic vision and technical prowess. Here are some tips to keep in mind:

  1. Be Customer-Centric: Show your capability to think from the customer’s perspective, as Amazon’s key value is customer obsession.

  2. Leadership and Ownership: Exhibit your ability to lead projects and take full ownership to deliver results, aligning with Amazon's emphasis on leadership and innovation.

  3. Be Data-Driven: Demonstrate your proficiency in using data to inform decisions and drive outcomes. Highlight experiences where leveraging data resulted in significant improvements or innovations in product features.

  4. Stay Relevant: Keep abreast with the latest trends in tech that impact product management, particularly in digital streaming and applications, areas critical to the Fire TV and Appstore platforms.

Securing a position as a Sr. Product Manager at Amazon in this domain requires both technical expertise and an imaginative, forward-thinking approach to connect technology with customer experience, ensuring the innovations delight and enhance satisfaction for Amazon's customers.