Junior Software Engineer at Mimecast

What You’ll Do

• Help to develop global standards, process improvements, and promote best practices
• Create full sets of documentation around projects and work. Define workflow and communication systems for Hardware troubleshoot activities.
• Troubleshooting/Fixing Hardware issues on various Enterprise (Blades / Storage / white label) Servers
• Provide cross-functional communication with other Technical Operations groups
• Participating in Conference Calls/Meetings with Vendors/Suppliers/Other Team Members on a Regular Basis
• Work closely with Data Center Engineers for worldwide remote hands
• Manage Enterprise servers distributed Globally in Data Centres around the world
• Participate in an oncall rota, sometimes working out of hours in times of emergency
• Involving in Provisioning/Deploying OS on servers
• Assist in tracking issues and keeping Mimecast servers operating and serving all the time
• Send reports to team on server monitoring and other activities

What You’ll Bring

• Strong knowledge of server hardware
• Strong experience in fixing server hardware faults in large scale data centres
• Strong Verbal and Communication Skills
• Good knowledge of JIRA or other equivalent ticketing systems
• Good experience installing various Linux distros such as CentOS or RHEL
• Strong knowledge & experience working with Ruby on Rails
• Strong knowledge & experience working with Python
• Strong knowledge on MySQL or Postgresql
• Strong knowledge on shell scripting
• Strong knowledge of Linux Operating Systems
• Good experience on handling firmware management for all server hardware components
• Good knowledge of Microsoft Office (Especially Word, Excel, Outlook)
• Strong knowledge of monitoring systems such as Nagios
• Good understanding of BIOS, BMC, out-of-band/lights-out server communication methods, such as IPMI and serial console.
• Previous experience in the data center/cloud industry (Ideally 4 years but not limited to)
• Responding to requests from internal teams, ensuring efficient response and resolution
• Effective management of assigned tickets, taking initiative to find root cause of problems with analysis to reduce quantity and severity of future incidents
• A keen problem solver who can use their experience and analytical skills to troubleshoot with remote hands-on server hardware faults, connectivity loss, and power issues
• Ability to prioritise in a complex and fast-paced environment
• When required, able to work in a noisy data center environment
• Analysing Information, Technical Understanding, Innovation, Quality Focus
• Any Bachelor of Science degree